AEP Analyst /Remote Location: Schaumburg, IL 60159 / Remote Experience: 6–20 years Salary Range: $100,000–$130,000 per year Application Deadline: March 2, 2025 Job Description As an AEP Analyst, you will play a critical role in monitoring, troubleshooting, and optimizing the performance of Adobe Experience Platform (AEP) and Adobe Journey Optimizer (AJO) systems. This position combines technical expertise with collaborative and problem-solving skills to support business operations and ensure system reliability. Roles & Responsibilities Monitoring Conduct 24x7 monitoring of the health and performance of AEP and AJO systems. Ensure systems operate within defined service level agreements (SLAs). Troubleshooting Diagnose and resolve system issues, including errors, data discrepancies, and integration challenges. Technical Support Provide guidance and support to development teams and business stakeholders. Address queries and offer best-practice recommendations for system usage. Incident Management Efficiently manage and resolve incidents to minimize operational disruptions. Documentation Create and maintain comprehensive documentation, including troubleshooting guides, standard operating procedures, and knowledge base articles. Collaboration Work with marketing, data, and IT teams to ensure smooth system integration and issue resolution. Deployment Support Participate in deployment activities, including pre-deployment knowledge transfer sessions, design document reviews, and go-live preparations. On-Call Rotation Be available for 24x7 shift rotations to provide continuous support coverage. Required Skills and Qualifications Education: Bachelor’s degree in Computer Science or related field (full-time). Technical Expertise: Deep knowledge of Adobe Journey Optimizer and Adobe Experience Platform. Hands-on experience in system monitoring, troubleshooting, and incident management. Generic Managerial Skills: Strong communication skills for stakeholder engagement and technical explanations. Excellent collaboration abilities to work effectively across teams and departments. Proficiency in documenting processes and creating knowledge resources. Flexibility: Willingness to work in a 24x7 on-call environment to maintain system availability. Desired Skills Advanced expertise in Adobe platforms (AEP, AJO) and related tools. This position offers the flexibility of a remote work option and a competitive salary range. If you're a results-driven professional with a passion for Adobe technologies and operational excellence, we encourage you to apply. Apply Now Powered by JazzHR