Job Title: AEP Developer
Location: Remote
Job Summary and Mission
At Starbucks, our mission is to inspire and nurture the human spirit one person, one cup, and one neighborhood at a time. Starbucks Technologists work to achieve this mission through the use of cutting-edge technology delivered to our partners, customers, stores, roasters, and global communities.
The Marketer Experience Engineering team supports the Marketing Strategy and Marketing Operations teams to create effective customer campaigns and offers and to report and measure effectiveness. This position contributes to Starbucks success by delivering high-quality, reliable, stable technologies and security capabilities in support of the marketer experience platform. Responsibilities include development, configuration, monitoring, analysis, maintenance, and technical support of the marketer experience platform. A large segment of the architecture is based on the Adobe Experience Platform and its integration to various Starbucks systems.
Summary of Key Responsibilities
Communicate highly complex ideas and concepts to non-technical peers and customers
Ability to establish cross-functional, collaborative relationships with business and technology partners
Support development team and perform activities to resolve issues in a timely and accurate fashion
Engineer build and release processes
Ability to effectively manage and partner with technology vendors to deliver against business objectives
Conduct research and makes recommendations on standards, products, and services
Ensure application and infrastructure architectural solutions are stable, secure, and compliant with company standards and practices
Implement all technologies in accordance with Information Security's guiding principles for highly sensitive data
Provide high-availability operational support and automate solutions across the environment
Implement deep telemetry capabilities to provide ongoing success and performance metrics
Implement service monitoring across all platforms to ensure continuous availability and operational continuity of critical systems
Uphold company policies, and legal/regulatory requirements, such as PCI
Implement and maintain system configurations and baselines to support secure application development software control best practices and standards
Fulfill responsibilities for on-call support; collaboratively and effectively diagnosing, troubleshooting, and remediating incidents and problems to support the integration platform
Identify systemic problems that need holistic solutions and feedback into platform roadmap exercises
Summary of Experience
Education (minimum education level, degree or certification necessary):
4-8 years of professional industry experience with software development
Bachelor's degree in Computer Science or related field
Preferred Qualifications
5+ years of experience in system administration, systems engineering
5+ years of experience in software engineering experience, preferably in one or more of the following languages: C, C++, Java, Python, Go, Perl and/or Ruby
3+ years of experience with large-scale distributed systems and architectures
3+ years of experience with Adobe Experience Platform components including Data I/O, Real-Time CDP, Journey Optimizer, Journey Analytics
Demonstrated ability to debug and optimize code; and automate routine tasks.
Interest in designing, analyzing and troubleshooting large-scale distributed systems.
Knowledge in application development and supporting a development environment
Experience with Cloud Computing platforms (e.g. AWS, Azure)
Experience with communications and customer messaging technologies
Experience running and maintaining a 24/x7 production environment
Knowledge in databases and comfortable with various database technologies
Knowledge in CI/CD tools and processes; GitHUB, Jenkins, Mavin, etc