Job Summary Job Description What is the Opportunity We are in the process of maturing our ServiceNow Configuration Management Database (CMDB) and service mapping is part of taking it to the next level. Service mapping will enable successfully planned changes and contribute to efficiently managed incidents in the environment along with maintaining an accurate CMDB. The Service Mapping/Discovery Analyst will play a critical role in the service mapping process and will be responsible for administrative functions related to ServiceNow Discovery as well build and maintain accurate application service models. What will you do? Developing and maintaining service models by working directly with the application subject matter experts and mapping out their infrastructure components. Then build relationships between the model and the business capabilities and services. Designing of Signature (Pattern-Based) Service models with a unique signature to identify a product software component, including our custom built applications. Responsible for the discovery data in the global IT environment, including the managing of new subnets and v-centers as well as analysis of CI discovery issues. What do you need to succeed? Must-have Existing ServiceNow System Administrator experience or equivalent role, understanding the way ServiceNow is designed and configured (relationships tables). Experience identifying, investigating, and resolving Discovery issues with working knowledge of UNIX server, Windows server, and network gear. In-depth knowledge of networking including TCP/IP ports and firewalls, network protocols, IP networks, subnetting, and network devices, and virtualization environments configurations, i.e. - Hyper-V, VMware. In-depth knowledge of ServiceNow reconciliation process and identifying the frameworks that are related to ServiceNow mapping. In-depth knowledge of ServiceNow discovery patterns and scripts, especially PowerShell and JavaScript. Experience with Application Service Mapping. Nice-to-have Familiar with the Common Services Data Model. Familiar with Application configurations i.e., Middleware, MQ, DB2, SQL, IIS, Storage, clustering, etc... ITIL 4 Foundation Certified. RBC is committed to supporting flexible work arrangements when and where available. Details to be discussed with Hiring Manager. What's in it for you? We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual. A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable Leaders who support your development through coaching and managing opportunities Support from a dynamic, collaborative, progressive, and high performing team, as well as world-class tools and training Opportunity to achieve great success and grow your career with RBC Ability to make a difference and lasting impact Work in a dynamic, collaborative, progressive, and high-performing team A world-class training program in financial services Flexible work/life balance options Opportunities to do challenging work #LI-Hybrid #LI-POST #TECHPJ Job Skills Adaptability, Application Services, Configuration Management Database (CMDB), Critical Thinking, Data Modeling, Decision Making, Detail-Oriented, Industry Knowledge, Information Technology Trends, IP Networks, Microsoft PowerShell, Middleware, Networking Hardware, Network Protocols, Relationship Building, ServiceNow Discovery, ServiceNow Platform, Systems Software, Time Management, Virtualization, VMware Additional Job Details Address: RBC CENTRE, 155 WELLINGTON ST W:TORONTO City: TORONTO Country: Canada Work hours/week: 37.5 Employment Type: Full time Platform: TECHNOLOGY AND OPERATIONS Job Type: Regular Pay Type: Salaried Posted Date: 2024-11-22 Application Deadline: 2025-05-08 Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above Inclusion and Equal Opportunity Employment At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all. Join our Talent Community Stay in-the-know about great career opportunities at RBC. Sign up and get customized info on our latest jobs, career tips and Recruitment events that matter to you. Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com. Save