About The Role
Job Purpose

To work collaboratively with cross-functional teams to gather requirements, analyse/model/improve business processes, and deliver systems that increase efficiency, improve the end user experience and align with AFG’s strategy.

The key objectives of this role are:

To identify business problems and improvement opportunities; define business needs and system requirements, and deliver solutions that will enable organisational improvement and transformation.

To plan and lead Business Analysis for projects and workstreams providing end to end business and process design/delivery.

Supporting the Business Systems Manager to champion the use of ‘fit for purpose’ applications across the organisation, ensuring that ICT is being used effectively as a tool to support the business at all times.

Key Result Areas

Gathering, validating, analysing and documenting business requirements.
Modelling business processes and identifying opportunities for process improvements.
Identifying issues, risks and benefits of existing and proposed solutions and outlining business impacts.
Creating functional specifications for solutions.
Working closely with the QA Analyst to test the newly designed business processes to ensure that requirements are met and implemented to quality standards.
Documenting current and future processes, using relevant workflow tools to develop clear and detailed process maps
Simplifying information and deciphering technical jargon so it is easily understood by the whole team.
Supporting business transition and helping to establish change.
Staying up-to-date on the latest process and IT advancements to automate and modernize systems.
Conducting meetings and presentations to share ideas and findings.
Effectively communicating your insights and plans to cross-functional team members and management.
Gathering critical information from meetings with various stakeholders and producing useful reports.
Ensuring solutions meet business needs and requirements.
Supporting user acceptance testing.
Updating, implementing, and maintaining procedures.
Prioritizing initiatives based on business needs and requirements.
Person Specification - Essential Requirements

Skills & Knowledge

Exceptional analytical and conceptual thinking skills with the ability to articulate and confidence to challenge the status quo and ‘stuck’ perceptions
Strong facilitation skills both face to face and remote
Ability to influence stakeholders at all levels and work with them to determine acceptable solutions
Requirements gathering - Ability to identify areas for improvement. Ability to understand end user requirements, translate into technically feasible solutions and document accordingly in detailed specifications.
An excellent understanding of end-to-end process analysis, process design and process re-design and improvement.
Competency in Microsoft Office suite and process modelling tools
Excellent documentation skills.
Excellent communication and presentation skills.
Excellent organisation and time management skills.
Ability to multi-task.
Ability to prioritise own workload and deliver to tight deadlines.
Excellent influencing and persuasion skills.
Ability to work as part of a team and independently.
Values & Attitudes

Takes personal responsibility and holds others to account.
Is solution focused and has a “can do attitude”.
Is able to inspire others with their passion and enthusiasm.
Demonstrates honesty and integrity and demonstrates through their behaviors the organisational values.
Embraces change, viewing it as an opportunity to learn and develop.
Accurate and methodical in approach to work
Experience & Qualifications

At least 2 years’ experience in a business systems analysis related role.
Demonstrable experience of working on the full project lifecycle of large, complex system implementations.
Experience of assessing, reviewing and documenting existing and future solutions against requirements and making informed recommendations
Experience of using qualitative and quantitate investigation techniques
Previous exposure to a continuous improvement methodology with a history of leading and supporting successful projects
Experience in developing or contributing to business cases and options appraisals
Demonstratable experience of process improvement to make efficiencies across the organisation through automation of processes
A strong understanding of different project delivery methodologies (e.g. waterfall, Agile etc.)
Educated to degree level or equivalent
This role is Band II as per our structure. Due to the requirement for occasional in-person meetings for this role we will only accept applications from applicants based in the north west of England.

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