Role: Call Center Software Engineer (IVR, Cxone)

Location: Remote USA

Travel: up to 10%

Duration: 12 Month Contract

Summary:

The team works on migrating from on premises systems to the cloud or cloud to cloud in this case CXone.

Strong skills in Studio, scripting.

The work this team does often involves customization for large enterprise Clients.

Please let me know if you want to chat in more detail.

We are hiring a Software Engineer to join our team and support Cloud Contact Center platforms (NICE Cxone). In this role, you will be involved in all aspects of Cloud technology for the Contact Center.

You will be responsible for design and development of products, features, unit testing, code reviews and resolve bugs that are discovered in the QA process.

You will work in both test and development production environments. You will work with other Software Engineers, Project Managers, and other team members.

You will be responsible for mentoring others and helping with the onboarding process.

Qualifications For Success:

• 5-8 or more years of IVR and ACD development experience
• 4 or more years of CXone Studio scripting
• CRM integration experience
• Additional cloud telephony experience. For example, Five9, Talkdesk, Amazon Connect, Twilio, Genesys Cloud, or 8X8 telephony platform experience is preferred
• Bachelors degree in computer science, IT, or engineering preferred