Location: Laval Salary: Between $50,000 and $60,000 per year, to be discussed according to experience Job category: Information technology Type of job: Permanent Schedule: Day shift, Monday to Friday Tasks Respond to level 1 technical incidents via phone/email. Analyze the source of problems and handle escalation services for all workstations, printers and network connectivity. Perform configuration and deployment of images on desktops and laptops. Diagnose, categorize and identify emergencies. Proactively interact with the customer to ensure excellent customer service. Perform any other related tasks. If you are ready to take on new challenges, we would like to meet you! Advantages Competitive salary. Social benefits. Training, coaching and mentoring. Stimulating work environment. Career development with opportunity for advancement within the company. Possibility of working remotely after the probation period. In-office activities (theme per month, activities per week) Out of office activities (Christmas party, BBQ, family day (inflatable games), happy hour). Opportunity for advancement. Positive feedback, follow up on good work. Job requirements Degree or certification in computer science or IT. Experience in a similar position. Experience in network connectivity. Knowledge of Microsoft Windows 7/8/10 environment and Active Directory. Knowledge to support Macs (iOS). Desired profile Strong interest in the IT field. Good communication skills in French (functional English). Good analytical and problem solving skills. Save