Working with leading edge Contactless Smart Card technology, your key challenge is to spearhead the evolution of Automatic Fare Collection (AFC) system. Your job includes requirements gathering, design and development of system to support AFC. You need to investigate reported issues and improve both individual AFC systems software and overall AFC system. Additionally, you need to support AFC software roll out and deployment in the production environment. You should be good in the analysis of problem and skillful in resolving issues pertaining to system or software. Assessing Problems Providing software application support and performing analyses on software application functionality and suggesting improvements Monitoring effective front-end and back-end functionality of applications based on automated tools for performance metrics adherence Work with cross-functional teams in Infrastructure, Security and other teams to assess the problem effectively Identifying and Assessing Technological Solutions Collaborate with the software development team, internal users, and clients to improve application performance Establishing the root causes of application errors, and escalating serious concerns to the Senior Engineer Propose workaround solutions until the permanent fixes are deployed. Maintaining Records and Writing Reports Keeping a record of configuration changes and scheduling application updates Documenting processes and developing reports for customers across the business Support Role Providing front-end support to clients and colleagues in other departments Develop knowledge articles for frequently occurring issues Software Enhancement Perform L3 support including Software development and maintenance in terms of implementing enhancements and defect fixes Maintain and improve the performance of existing software for production environment General Skills Clearly and regularly communicate with management and technical support colleagues Ability to own tasks and think critical during crisis Willing to learn and collaborate with various stakeholders Requirement Recognized Degree in IT/Computer Science or a relevant discipline Candidates with knowledge in J2EE will be considered Knowledge in Java, JSP/Servlet, Java Bean, JDBC, SQL, HTML, XML, CSS, JavaScript, etc. is added advantage Knowledge in Database, Reporting Systems Knowledge of Disaster Recovery process and data migration for application Exposure to Software development including defect fixes and enhancements Cloud Certifications & Experience: Certifications from major cloud providers (e.g., AWS Certified Solutions Architect, Microsoft Certified: Azure Administrator, Google Cloud Professional Cloud Architect) and/or demonstrated expertise in AWS Cloud services, including EC2, is highly desirable DevOps Integration: Familiarity with DevOps practices such as CI/CD, containerization (e.g., Docker, Kubernetes), and cloud-native pipelines Cloud Governance: Understanding of cloud policies and governance, cost management tools, and usage monitoring Strong analytical and problem-solving skills Able to work independently and as a team