Job DescriptionJob Description Hours: Full time, M-F, 7:30am-4:30am Location: 341 White Pond Dr, Akron, OH 44320 Duration: Contract-to-hire Description: • Creating and resolving Desktop issues for First Energy end users on-site and remote using the Service Now ticketing system. • Primary duties will include standard desktop/Laptop break/fix items • Receive user calls and offer remote or on-site support. • Troubleshoot system, office, hardware, and business applications • Management and installation of equipment in the meeting room (projector, laptop, and videoconference) • Monitor calls, incidents and requests using client provided Service Now tool • Troubleshoot system, office, hardware, and business applications • Monitor calls, incidents and requests using client provided Service Now tool • Supports and maintains user account information including rights, security, and systems groups. • Trains employees, identifies, analyzes, and repairs product failures, orders and replaces parts as needed. Skills: • Great Customer Service • Troubleshooting skills with hardware and software • Desktop Support (WIN10 / O365 Outlook Support) • A+ Certification is nice to have Company DescriptionAbout Murtech Staffing & Solutions - We are a National Staffing Services Company with a team dedicated to solving the unique staffing challenges for our clients. The essence of Murtech is built in our Core Values: Integrity, Passion and Work Ethic. We apply these values to provide professional career development for both our employees and candidates.Company DescriptionAbout Murtech Staffing & Solutions - We are a National Staffing Services Company with a team dedicated to solving the unique staffing challenges for our clients. The essence of Murtech is built in our Core Values: Integrity, Passion and Work Ethic. We apply these values to provide professional career development for both our employees and candidates.