Wallace & Carey Inc. is Canada's largest independent distributor, proudly serving customers from coast to coast since 1921. Family-owned and operated, we value teamwork, fairness, and a supportive work environment that recognizes individual contributions to our collective success in profitability, excellence, and growth. Position: ESM/ECM Developer Location: Calgary, AB (Hybrid schedule: one week on-site every 3-4 weeks) Employment Type: Full-Time Reports To: Team Lead, Enterprise Systems We are seeking an experienced ESM/ECM Developer to support and enhance our enterprise service management and content management systems. This role plays a key part in the selection, design, and implementation of innovative technological solutions to advance our operations. Key Responsibilities: Implement, configure, update, and maintain ESM and ECM systems. Troubleshoot and resolve system incidents and performance issues. Design, develop, and implement new features and integrated solutions. Automate and develop reporting tools. Create and maintain technical documentation, workflows, and procedures. Manage system changes and conduct user training as needed. Collaborate on IT and Digital Transformation initiatives. Gather requirements, provide technical expertise, and communicate solutions effectively. Lead and mentor within your area of expertise, ensuring timely and cost-effective project completion. Partner with third-party vendors to troubleshoot and resolve platform issues. Write, test, and maintain business rules using C#, T-SQL, and REST API calls. Participate in quality assurance testing. Qualifications: Education and Experience: Undergraduate degree, diploma, or certification in Computer Science with 8+ years of development experience in ESM or ECM systems, or equivalent experience. ITIL Foundation certification required. Skills and Specialized Knowledge: Proficiency in ESM and ECM platforms. Strong documentation skills for processes, procedures, and workflows. Experience with workflow development and automation. Expertise in ITSM tools and technologies. Development experience in C#, ASP .Net, IIS, HTML/CSS, and open-source tools. Troubleshooting experience and strong knowledge of REST API services. Familiarity with agile/DevOps practices. Basic T-SQL query writing (SSIS knowledge is a plus). Abilities and Attributes: Self-motivated with excellent organizational and interpersonal skills. Acute attention to detail and strong analytical capabilities. Effective communication skills, both verbal and written. Capable of thriving in a fast-paced, deadline-driven environment. Proactive in developing solutions and improving existing applications. Dedicated to creating clear and comprehensive documentation. Strong problem-solving skills with a customer-service focus. Adaptable and quick to learn new technologies. Working Conditions: Hybrid work arrangement: one week on-site every 3 to 4 weeks. 40-hour workweek with participation in an after-hours on-call support rotation. Job Types: Full-time, Permanent Benefits: Company events Dental care Disability insurance Discounted or free food Employee assistance program Extended health care Life insurance On-site parking Wellness program Work from home Flexible language requirement: French not required Schedule: Monday to Friday On call Education: Bachelor's Degree (required) Experience: ESM or ECM Systems: 8 years (required) Licence/Certification: ITIL Foundation (required) Work Location: In person