Role: Expert Developer

Location: Remote, USA - Monday - Friday (8:00 AM - 4:30 PM EST)

Duration: Fulltime

Responsibilities

• Experience in ServiceNow Development with a focus on Predictive Intelligence to support customer environment operations
• Technical ServiceNow development capability and is able to design, build, and customize ServiceNow applications and services
• Responsible for developing and implementing solutions on the ServiceNow platform to meet the needs of our clients
• Provide software and application configuration across various technical areas within Self-help service such as Portal, Workspace, Service Catalog, Virtual agent, live agent chat
• Develop and implement solutions on the ServiceNow platform, ensuring that they meet the client's needs and are aligned with ITIL, SPM/ITBM, CSM, Self-Help Services, ITSM, ITOM, GRC, SPM, and CMDB best practices
• Write clear and concise technical documentation
• Develop integrations between ServiceNow and other systems, including REST and SOAP APIs
• Analyze business requirements and develop technical requirements
• Develop and design application modules workflows and catalog request
• Develop and deliver ServiceNow based solution for clients
• Customer Relationship Management
• Collaborate with other developers to ensure that code is developed and maintained according to best practices
• Develop, customize and design for the out of the box conversations, topic blocks and topics for the virtual agent

Qualifications

• Experience in system process automation
• Experience with governance/service management/operations
• Experience with Angularjs
• Experience in ServiceNow/Angularjs (HTML) (JavaScript - client side/server side)
• Experience in ServiceNow/Angularjs (CSS)
• Experience with HCD Human Centered Design
• Experience in scripting to call APIs, to also get data
• Be able to Integrate virtual agent with non-ServiceNow applications

Certifications:

• Certified ServiceNow System Administrator (CSA)
• ServiceNow Certified Application Developer
• Micro Certification Predictive Intelligence
• Micro Certification Virtual Agent