3DC is hiring for a remote position to help our clients and internal company with our white label version of Go High Level, and in some cases for clients own GHL accounts. 3DC also manages buildouts for numerous clients and this roll would be responsible for building out anything the client needs within the CRM. Additionally you will be responsible for managing our support ticket system. Support tickets are CRM related and in some cases website hosting / build out related. For simple support items you’ll be responsible for completing requests, for more advanced support items you will be responsible for passing the request to the support person and following up until closure. Our support process requires all inquiries are responded to within 1 business day or less, even if the solution may take longer we want our clients to know we’re working on a solution for them. We’re looking for someone who can add value to our clients, think critically about the best solution for someone, and provide amazing support so that our clients feel like they are in great hands by working with us. We are a small team and are looking for someone who can help us grow by excelling at their role. This may require tackling activities not specifically noted within this job description, potentially attending in person events, or virtual webinars / trainings happening outside of our normal business hours. Responsibilities include: Managing our support ticketing system For web development support tasks - send the task to the web development team and ensure support tasks are getting completed in a timely manner For CRM support tasks - respond directly to clients with relevant details to close out the support task. This includes but is not limited to writing responses, creating a video response, logging into the client’s account to fix an issue, and working with the software development team if unfixable issues arise. Answer live chat for CRM support. Host weekly office hours on Google Meet where CRM users can get live answers to questions. Go High Level Development & Activities Build funnels and websites as needed for clients & internally Build complex automations Build opportunity flows and pipelines Handle A2P registration for users Setup dedicated domains for email for users Build email templates and campaigns Build custom fields Build or use any other features in Go High Level Willingness to work on new or unfamiliar applications and tasks as needed to get get job done Performing other duties to support client success when needed. Work Hours, Benefits, and Salary 3 Degrees Consulting operates 8am - 5pm Central Standard time USA. This role will be required to be available via communication channels on the same schedule. This position is 100% remote. Work from wherever you’d like (as long as you’re available during standard business hours) This position is 1099 W2. This position does include health insurance or 401k matching. Small startup culture Pay is Hourly at $15 - $20/hr depending on candidate skill level Expectations: Candidates will be required to have: Working laptop (Mac preferred but not required) Strong Internet connection Web Camera for Zoom meetings (all of our meetings are on camera) Qualifications: Excellent spoken and written english communication skills (you will be on video talking to clients as well as writing emails to clients) Detailed understanding of the Go High Level platform, it’s features, functions, and capabilities 3+ years of experience in marketing 1+ year of experience working with Go High Level specifically Work for a startup or small business preferred Open to working on projects outside the dedicated roll. We’re a small team and occasionally you will b e asked to to work on unrelated projects. You must be willing to do whatever it takes to support our client's goals and the company's goals. Be very detail-oriented Open / Growth Mindset Skills Required: Technical skills: Expert at Go High Level CRM Moderate understanding of Wordpress & Elementor Strong use of Google Suite (Docs, Sheets, etc…) Strong use of Microsoft Office (docs, sheets. etc…) Strong computer skills or ability to learn new software Canva, Photoshop, or Illustrator preferred but not required ClickUp - Not required but will be using it heavily Strong Understanding of: Communications & Environment Skills Comfortable working in moderate levels of uncertainty and taking ownership of assigned projects Ability to communicate effectively with all levels of the company; be 100% responsible for the effectiveness of your peer-to-peer communications. This includes being on video for all meetings, excellent english verbal and written communication Not afraid to ask questions when needed Not afraid to speak up when needed You will be required to bring well-formed ideas to the table to improve client results, solve their issues, or resolve their concerns. Extra Skills that are not required but would be good to have: Slack SEO Freshdesk Google Spaces 3 Degrees consulting is heavily focused on living our Mission, Vision, and Values. We require that all team members know these and understand that they are an integral part of company culture and what we’re building. We have included them below. Does this position sound like a great fit for you? Please end an email to bob+tech@go3dc.com with your resume or CV to apply. We'll review it and if you’re a fit we’ll contact you. Be prepared to discuss them if you have an interview Job Type: Part-time Pay: $15.00 - $20.00 per hour Expected hours: 20 per week Benefits: Flexible schedule Schedule: 4 hour shift Monday to Friday Work Location: Remote