Title: Head of Business Change, Transformation & Planning Reporting To: Chief Commercial & Operating Officer Salary: £80K - £100K depending on experience Location: Home-based/various meeting locations as required The Company Psychiatry UK is the nation’s leading online psychiatry service, providing assessment, diagnosis, and treatment for a range of mental health conditions. Our mission is to rise to the challenge to help solve the UK’s mental health crisis. Powered by our intelligent, A.I (Artificial Intelligence). enabled platform we provide consultant-led psychiatric care for the whole family, specialising in ADHD and Autism. Job Summary & Purpose The Head of Business Change, Transformation & Planning at Psychiatry UK will play a crucial role in helping the organisation to plan & prioritise effectively, identify and lead the transformation programme needed for the business to scale, and support the change needed to embed and deliver this organisational evolution. The role will be a part of the Operations & Commercial team reporting to the Chief Commercial & Operating Officer. and will collaborate closely with Tech Dev, Data, Product (Pathway) and Clinical teams – as well as more widely across the organisation including the Executive leadership team. They will lead a small team (currently two Change implementation Managers and two Transformation Delivery Managers). Responsibilities & Duties Manage a small & nimble Transformation & Change Office, providing a ‘shared service’ of project management and light governance by sharing knowledge and best practice, ensuring processes, documents and tools are embedded in ways of working across the business (without being overly onerous). Help set the overall strategic direction and operational priorities by leading and orchestrating the planning process. This will include supporting senior leaders to set organisational goals as well as Team leads to define the plan and then orchestrating to ensure a clear and cohesive set of initiatives that delivers against strategic, patient / clinician and commercial outcomes. Lead, in collaboration with Tech Dev and other teams, the implementation of Agile process and methodology including the principle of continuous improvement. The approach to embedding will need to be pragmatic and incremental. Over time, develop operational and specialist insight to drive continuous improvement Act as the organisation ‘role model’ and champion for setting clear Outcomes and OKRs that are the cornerstone for planning activity. This includes coaching and upskilling the wider organisation in identifying and articulating suitable Outcomes & OKRs, and ongoing tracking of leading indicators to demonstrate progress. Support the organisation on creating and embedding reporting mechanisms to track progress against Outcomes and OKRs, and orchestrate to ensure Drive business-wide initiatives for process improvement, simplification and automation, constantly highlighting and managing initiatives that would enable the organisation to scale effectively. Build strong relationships with key stakeholders and work with them to gain consensus on priorities, plans, key decisions and actions, and then collaborate to ensure blockers are overcome, decisions are made and delivery achieved. Ensure that planning and execution is embodied by a sense of urgency and accountability, and that these and other characteristics become cultural habits as opposed to rules. Maintain and enhance project process documentation, mapping and controls. Provide leadership and mentoring for Change, Transformation & Planning team to ensure each team member has annual objectives and a plan for individual capability development, coupled with regular formal and informal feedback to ensure the team’s capability is constantly building Capability Requirements & Experience Exceptional knowledge of Change, Transformation & Planning as disciplines, but with the proven ability to balance best practice with pragmatism to ensure the business continues to evolve and grow at pace. Proven experience in embedding transformation within and across teams – particularly in a scale-up environment through orchestration, facilitation, coaching and challenge Proven capability in project management, process design and agile delivery management, but with the emphasis on continuous improvement / pragmatism rather than perfection as a starting point. Will have a naturally inclusive style and approach and will work collaboratively with and through others to get results. Excellent stakeholder management skills as well as strong communication skills (written and verbal). Ability to communicate with and bridge the gap between technical, operational and business teams Delivery focused, strategic and forward looking with ability to identify and resolve operational delivery risks. Proactive and self-motivated, with a strong drive for continuous learning and professional development. Minimum 8yrs years of experience in relevant roles in scale-ups Experience in healthtech or other disruptive & innovative regulated industry a plus Other Information: This job description is intended as an outline indicator of general areas of activity and may be amended in light of the changing needs of PUK (Psychiatry UK). You may be required to work at other locations as determined by the duties of your post. You may be required to undertake any other duties at the request of the Line Manager, which are commensurate with the role, including project work, internal job rotation and absence cover. This job description describes responsibilities, as they are currently required. It is anticipated duties will change over time and the job description may need to be reviewed in the future. Behaviour: All employees are expected to: Support the values, aims and vision of PUK (Psychiatry UK) and its clients Always act with honesty and integrity Be positive ambassadors for PUK (Psychiatry UK) Demonstrate high standards of personal conduct Value and respect colleagues, other members of staff and patients Work with others to develop and improve PUK (Psychiatry UK) services Take personal responsibility for their words and deeds and for the quality of the service they deliver Confidentiality The post holder must ensure that personal information is accurate, up to date, always kept secure and confidential in compliance with relevant legislation and the common law duty of confidentiality. The post holder must follow record-keeping guidelines to ensure compliance with the Freedom of Information Act. Valuing Diversity & Human Rights No person should receive less favourable treatment on the grounds of sex, sexual orientation, marital/partnership status, race, religion, age, creed, colour, ethnic origin, disability, part time working status and real or suspected HIV/AIDS status and must not be placed at a disadvantage by conditions or requirements which cannot be shown to be justifiable. Data Protection If you have contact with computerised data systems you are required to obtain, process, and/or use information held on a computer in a fair and lawful way, to hold data only for the specific registered purpose and not to use or disclose it in any way incompatible with such purpose. To disclose data only to authorised persons or organisations as instructed.