Job DescriptionJob DescriptionJob Title: Help Desk Analyst Location: Portland, ME Work Type: Onsite Job Responsibilities: Help Desk Analyst provides tier 1 support for enterprise applications, and the infrastructure divisions, including, where appropriate, research and proactive maintenance at the assigned colleges. The position will perform tier 1 technical support and administrative functions across the complete range of technologies supported by Information Technology Shared Services, requiring a vast knowledge of multiple user and server hardware, software, and Software as a Service environment. This position is also responsible for installing, configuring, and maintaining campus-specific software and services based on their college assignment. The position is required to keep up to date on current computer technology in order to perform their duties and contribute to recommendations regarding policy development and improvements. Help Desk Analyst may also provide input for the development of information technology plans for the college, working collaboratively with college employees, the Helpdesk Manager, and the Associate Chief Information Officer. Top 3 Skills: Helpdesk Support Windows Products Email Migration Required Knowledge, Skills, and Abilities include, but not limited to: Knowledge of complex design, image creation, implementation, upgrades, management, and troubleshooting of computers and labs on all KVCC campuses, as well as project management concerning computer/lab replacement cycles. Ability to coordinate and or perform installations, maintenance, troubleshooting, and repair of desktop and laptop computers at KVCC, requiring analysis and resolution. Ability to keep up to date on current computer technology in order to make informed recommendations regarding policy improvements and future needs in the computer labs, in working with faculty, and shared services staff. Ability to plan and assist students and faculty in the labs by demonstrating proper use of the equipment and use of hardware and software. Skilled in providing support in the research, development, and maintenance of desktop documentation (how labs are configured).A Ability to communicate effectively orally and in writing. Additional Details: This is a short-term urgent project for the Helpdesk team. They need assistance with the new Fall Semester's student volume. All positions will work remotely. They will need to have their own Window 10 or 11 computer and a smartphone. We will issue a Microsoft A5 license with a Teams Phone number for the duration of the engagement. They will answer phone calls using Teams from their PC. Speed test results from the work location will be required. A minimum of 100 mbps for download and 5mbps Upload. 24-15821: #LI-GTT #gttjobs #LI-RemoteCompany DescriptionGlobal Technical Talent is a subsidiary of Chenega Corporation (www.Chenega.com) with over 1.3 billion US$ in revenue and 5800 US employees. We provide Total Talent Solutions, Global staffing, SOW, RPO, Direct Sourcing, and Global Payroll with physical offices in US, Canada, and India. GTT Digital headquartered in Toronto specializes in providing high-tech digital and banking talent to some of the nation’s largest financial institutions. As a leader in the staffing industry for over 22 years, we have become one of the largest staffing firms in the New England region, working with Fortune 500 clients and cutting-edge, technology-driven recruiting infrastructure. We are a Native American-owned, economically disadvantaged corporation that highly values diverse and inclusive workplaces. Our clients and partners are among the most successful and innovative organizations in the world. Our top clients are Fortune 500 banking, insurance, and financial services firms, some of the nation’s largest life sciences, biotech, utility, and retail companies, and prestigious educational institutions in the Ivy League tier. There is always a new opportunity for success when you look through all of the open job opportunities on our website’s career page. Just click on this link: https://bit.ly/gttcareers Awards SIA’s Fastest Growing Staffing Firm: 2023 and 2015 SIA’s Best Staffing Firm to Work for: 2019 -2023 Inc 5000 Fastest Growing Private Company: 2023, 2022, 2016, 2015 Randstad Preferred Supplier: 2020 - 2023 TechServe Alliance Excellence Award. 2019 NH Business Magazines Fast 5 fastest growing companies Ernst & Young Entrepreneur of the Year Finalist: 2015Company DescriptionGlobal Technical Talent is a subsidiary of Chenega Corporation (www.Chenega.com) with over 1.3 billion US$ in revenue and 5800 US employees. We provide Total Talent Solutions, Global staffing, SOW, RPO, Direct Sourcing, and Global Payroll with physical offices in US, Canada, and India. GTT Digital headquartered in Toronto specializes in providing high-tech digital and banking talent to some of the nation’s largest financial institutions. As a leader in the staffing industry for over 22 years, we have become one of the largest staffing firms in the New England region, working with Fortune 500 clients and cutting-edge, technology-driven recruiting infrastructure.\r\n\r\nWe are a Native American-owned, economically disadvantaged corporation that highly values diverse and inclusive workplaces. Our clients and partners are among the most successful and innovative organizations in the world. Our top clients are Fortune 500 banking, insurance, and financial services firms, some of the nation’s largest life sciences, biotech, utility, and retail companies, and prestigious educational institutions in the Ivy League tier.\r\n \r\nThere is always a new opportunity for success when you look through all of the open job opportunities on our website’s career page. Just click on this link: https://bit.ly/gttcareers \r\n \r\nAwards\r\n\r\nSIA’s Fastest Growing Staffing Firm: 2023 and 2015\r\nSIA’s Best Staffing Firm to Work for: 2019 -2023\r\nInc 5000 Fastest Growing Private Company: 2023, 2022, 2016, 2015\r\nRandstad Preferred Supplier: 2020 - 2023\r\nTechServe Alliance Excellence Award. 2019\r\nNH Business Magazines Fast 5 fastest growing companies\r\nErnst & Young Entrepreneur of the Year Finalist: 2015