Job DescriptionJob Description We are hiring immediately for a Help Desk Technician I ! Why Independent Can? At ICC, not only do we value and invest in our employees, but we take pride in a diverse workforce that includes people from all walks of life and backgrounds. To support this, we offer: Competitive pay based on experience Generous paid time off packages Health, dental, and vision insurance Flexible work schedules Career growth! We love to promote from within. Training programs to help keep your skills sharp and advance your career 401(k) with company match after 6 months Tuition assistance Position Overview The Help Desk Technician will provide the first line of support for network, computer, and systems users. Support will be accompanied with creating, maintaining and distributing documentation related to user need and function throughout the company. This role will support the IT staff with user related projects and provide insight on systems and performance dealing with end user hardware. Hardware for support will include, but is not limited to, the following: desktops, laptops, printers and mobile devices. Commitment to and support of the Company Core Values are key to success in this position. Qualifications Troubleshoot, maintain and repair hardware associated with end users Actively work in the Helpdesk Ticketing System to respond, resolve, and/or escalate tickets to the appropriate teams in a timely manner Setup, configure, upgrade and repair PCs, printers, and other devices Respond to customer issues via phone, email and computer chat Direct unresolved issues to next level support Work with remote and on-premises users Develop and maintain support documentation and knowledge base articles Will assist other IT staff with projects and deployments Other duties as assigned About Independent Can Company Independent Can Company has experienced outstanding growth since inception in 1929. We are the largest independent manufacturer of specialty cans in the country. Our organization takes great pride in our employees who work daily to provide the best customer support and service in our industry. If this sounds like the career for you, apply with ICC. We want you on our Team! Company DescriptionIndependent Can Company has experienced outstanding growth since inception in 1929. We are the largest independent manufacturer of specialty cans in the country. Our organization takes great pride in our employees who work daily to provide the best customer support and service in our industry. We offer competitive salaries, annual bonus, flexible working schedules, paid time off, matching 401K and awesome health care.Company DescriptionIndependent Can Company has experienced outstanding growth since inception in 1929. We are the largest independent manufacturer of specialty cans in the country. Our organization takes great pride in our employees who work daily to provide the best customer support and service in our industry. We offer competitive salaries, annual bonus, flexible working schedules, paid time off, matching 401K and awesome health care.