Job DescriptionJob Description Role Mission & Overview Are you an experienced IT professional ready to take the reins and make a huge impact? Do you have the passion and drive to shape the future of technology in a thriving, fast-paced manufacturing and distribution environment? Look no further… At Utility Solutions Group (USG) and Holland Supply Company (HSC), we’re at the forefront of delivering critical utility infrastructure products and technologies to the world. USG manufactures nine gas pressure regulators, while HSC distributes a range of products like meters, parts, instruments, remote IoT grid technology, and operations management software. Our customers range from utilities to commercial and industrial markets, and we’re growing faster than ever before. We’re proud of what we make here – our devices are a small part of safely keeping energy systems running that allow people to cook their dinners, heat their homes, and run their factories, among many other things. We are looking for a hands-on IT Manager to assist our CTO in driving strategic initiatives that will shape the future of our business. As the IT Manager, you’ll lead the way in sustaining and improving our systems, driving technology solutions that make our operations more efficient, precise, and agile. You’ll have the chance to make impactful recommendations and deploy solutions that directly affect our bottom line. You’ll work closely with the CEO and leadership team to set priorities, align IT goals with business objectives, and manage high-level projects that drive our company’s success. Doing this will include, but not be limited to, overseeing network support, assisting/training departments with ERP system CSV uploads and reports, administering basic business systems (Office 365, Sharepoint, VOIP phones, business websites), enhancing ERP system design (configuration settings, new field creation, workflow development, etc.), supporting departments as needed, sustaining the handful of in-house applications that have been developed, and developing IT solutions to improve operational efficiency. Being successful means automating wherever possible, aligning the priority of IT tasks with the business’s goals, and assigning tasks to the appropriate party, whether that be yourself, your IT Admin, business departments, or external specialists. Short-Term Outcomes to Achieve Within 1-month of starting Understand each company’s business and the departments within them – a detailed onboarding plan including meetings with the various departments will be developed to facilitate this Learn and document the IT systems, external or internal, support which areas of the businesses Learn all the external IT vendors/partners we have relationships with, and what they do for us Diagram and understand the high-level structure of USG’s ERP system, HSC’s ERP system, and HSC’s E-commerce website Participate alongside predecessor in day-to-day IT duties and management meetings Understand what key projects are for IT in 2025, how they are prioritized, and what their budgets are Within 3-months of starting Be included in the execution of all key IT projects for 2025 alongside the CTO Manage sustainment of all IT system Within 6-months of starting Assume management of all IT functions Deliver to CEO an assessment outlining IT weaknesses to be strengthened, and your action plan and budget needed Analyze all expense items at USG that are currently $500k+ and present a plan to reduce that expense by 15% within 12 months. The project should pay itself back in <12 months. Responsibilities Level 1 Routine NetSuite ERP CSV uploads Item Pricing Item Zone Changes Other Item Field changes Customer field updates Vendor field updates Basic One Level Saved Searches Basic One Level CSV Uploads Routine user/network support Keyfobs Install handheld scanners on laptops. Basic support for users (mice, keyboards, monitors etc.) Install network printers as needed. Install and configure network scanning for users as needed. Level 2 Office 365 Email Administration SharePoint Development & Administration Intermedia Phone System Administration General hardware & network daily support Create folders on server as needed with access rights Define user “rights” on network Reboot server as needed Website Development NetSuite Multi-Level Saved Searches NetSuite Multi-Level CSV Imports Debug basic data issues and escalate as needed Level 3 NetSuite System Analysis & Design NetSuite BOM Revisions at USG NetSuite Debugging of Issues (i.e. data inconsistencies usually caused by bad user input) Define and structure user procedures to assure data integrity NetSuite support for accounting. Must be able to communicate to accounting and relate back to NetSuite and the company at large Support for MRP, including outsourced manufacturing Ability to setup new hires, computers, work environments, etc. Setup VRMA System which currently is non-existent at BOTH companies As needed by CFO, assist with inventory data interpretation or analysis Level 4 NetSuite Developer/Programmer projects we are planning or considering Promise Date System Part Number Configurator What-Can-We-Build System Develop KPIs for Warehouse Screen Redo any “outside NetSuite programs” into NetSuite where possible Write our versions of Dunning letters, Zone approvals, etc. Develop systems outside of NetSuite in the Microsoft .NET Framework Not everything is NetSuite. Not everything is “the Cloud”. We need to look for projects outside of NetSuite that make fiscal sense Key Competencies and Personal Characteristics: • Extensive cost reduction (>5 years) hands-on IT business system and manufacturing ERP experience. Specific experience with a passion for driving both incremental and fundamental cost-reductions through technological improvements. A passion for working at a detailed level of production management. Expertise to identify and implement opportunities for automation and other processes to improve efficiencies of labor-intensive operations is extremely valuable. • A true “can do” attitude and genuine intellectual passion for innovation and positive change. The status quo is not acceptable. Demonstrates remarkable persistence in the pursuit of progress and is not overly risk-averse. • A true believer in collaborative team problem solving but with the confidence to then select, lead, and successfully execute a course of action. • Ability to work with department managers to complete key projects and provide routine support. • Extremely strong quantitative skills that enable rapid understanding of data and program issues. An ability to take action after reasonable analysis without a propensity for “analysis paralysis.” Capable of creating a “test fast, fail fast, repeat and learn fast” environment. • Ability to find and employ problem-solving resources beyond the organization when needed, including additional staff, consultants, and support from vendors and prospective vendors. • Absolute belief that decisions should be based on observation, experimentation, and reason, and not because of common practice. Does not suffer from “not invented here” or “not invented by me” narrow-mindedness. • Skilled at material resource planning for manufacturing operations including inventory purchasing, bill of material structure, production schedule, customer demand, and the tying together of these variables to create a complete manufacturing system and actions What We Believe In – Company Values at USG The team at Utility Solutions Group feels it’s incredibly important that we can rely on one another. For that reason, as a baseline requirement people only work here if they D.A.R.E. to be great. And by D.A.R.E. we mean each team member must be Dependable, Accountable, Responsible, and Ethical. Anything short of this isn’t acceptable, and people who can’t live this way won’t last on our team. On the other hand, people who do live this way will love working with us since they’ll be surrounded by folks they can rely on day-in and day-out. We also believe in being gritty, or GRIT-D. Coupled with passion and talent, grittiness is a powerful force that can push the most average organizations to achieve extraordinary things. For that reason, we’ve crafted our company values around it. The GRIT-D acronym is used as a framework to guide our operations, and we believe it’s what will ensure USG is able to continue creating solutions that improve the safety and reliability of utility infrastructure through the next century. • Gather and accept objective evidence. Gut instincts are important, but making decisions based on data rather than emotions is even more important. It forces us to understand and grapple with the real forces of our business environment rather than making decisions based on assumptions. • Reduce waste and inefficiencies. Da Vinci said simplicity is the ultimate sophistication. Taking his lead, we strive to make our business practices as simple and straightforward as possible. It reduces economic waste and helps people work together more seamlessly. • Invest in resources that make the company resilient. We want to be a partner for our customers through the foreseeable future. This requires us to invest in people and resources that allow us to weather changes in the industry. • Tailor solutions to fix utility problems. USG doesn’t want to be just another vendor our customers have to manage. We want to be a partner in their success. By focusing on the problems that cause the most pain, we can ensure we provide practical solutions to meet our customers’ needs. • Dedicate yourself to your craft. This is the core of being gritty. Set high expectations for yourself and exceed them as often as you’re able. Being an expert at your craft means you take pride in your work and go out of your way to constantly improve yourself and your situation. Compensation & Benefits • $100-$130K salary - an offer in this range will be made based on the candidate's experience and skill • 10% of salary performance-based bonus opportunity • Company contributes 75% of employee medical, dental, and vision; life insurance • 4% 401K match Company DescriptionUtility Solutions Group (USG) is a quickly growing manufacturing company headquartered in Columbus, OH that manufacturers natural gas regulators for gas utilities and gas infrastructure across the globe. After acquiring nine pressure regulator product lines from Sensus-Xylem, USG has been quickly growing its headcount to form the team needed to be successful manufacturing. Ownership is intimately involved in managing daily operations and are ambitious about growth. The company recently acquired seven product lines, and is standing them up in its own facility. This creates a challenging, fast-paced environment for employees and allows access to exciting new career opportunities on a regular basis.Company DescriptionUtility Solutions Group (USG) is a quickly growing manufacturing company headquartered in Columbus, OH that manufacturers natural gas regulators for gas utilities and gas infrastructure across the globe. After acquiring nine pressure regulator product lines from Sensus-Xylem, USG has been quickly growing its headcount to form the team needed to be successful manufacturing.\r\n\r\n\r\nOwnership is intimately involved in managing daily operations and are ambitious about growth. The company recently acquired seven product lines, and is standing them up in its own facility. This creates a challenging, fast-paced environment for employees and allows access to exciting new career opportunities on a regular basis.