IT Support Technician - 2nd Line Location: Ashton-Under-Lyne Salary: £27,000 + Benefits Job Type: Full-Time | Permanent Are you a tech-savvy problem-solver with a passion for customer satisfaction? Ready to level up your IT support career in a dynamic and innovative business as a 2nd Line IT Support Technician! Join our client, a well established digital leader with a strong presence in sectors like hospitality, retail, travel, leisure, and international events. As part of this growing team, youll work with cutting-edge technology, providing proactive, hands-on support for both client estates and internal infrastructure. Role Overview As a 2nd Line IT Support Technician, you will: ? Troubleshoot and resolve escalated technical issues from 1st Line. ? Perform remote diagnostics, repairs, and proactive monitoring to ensure smooth system performance. ? Support infrastructure projects, including network upgrades and system checks. ? Manage AWS services (EC2, RDS), Active Directory/Azure AD, and G Suite administration. ? Conduct testing, patching, and imaging of devices. ? Provide outstanding end-user support for clients and internal teams. ? Assist with phone systems, RMM tools, and content management. If you enjoy variety in your day, have a natural flair for problem-solving, and thrive in a fast-paced tech environment, this role will keep you engaged and excited! What Were Looking For To hit the ground running, youll need: ? Proven experience in helpdesk support, particularly 2nd line. ? Strong IT knowledge including Windows diagnostics, AWS, and scripting (PowerShell/Bash). ? Exposure to tools like HaloPSA, Splashtop, Atera, or other RMM/service desk systems. ? Understanding of Active Directory, Azure AD, and G Suite administration. ? Basic SQL query skills and familiarity with Cyber Essentials. ? A full clean UK driving licence and the flexibility to travel when required. ? Excellent customer service and communication skills youre the calm in the storm when issues arise! Bonus Points if you have: ?? ITIL certification or framework knowledge. ?? Experience with Broadsign CMS. Why join the company? ?? Work for an established and growing industry leader driving innovation in digital solutions. ?? Join a company that values growth, teamwork, and technical excellence. ?? Competitive salary, opportunities for professional development, and exposure to diverse, high-profile clients. ?? A chance to work with cutting-edge technologies in a role where no two days are the same. ADZN1_UKTJ