Central London Pall Mall based with flexibility to travel to site in Kent Some of the Good things we offer our employees: Birthday day off Pension Life Assurance up to 4 x salary Employee volunteering day and matched charitable donations Health Shield and Life Stage cash plans inc EAP and Virtual GP Employee Service Scheme recognising service levels with gifts, experiences, and holidays PERKS discounts inc gym, retail, etc YuLife ESG and Wellbeing app Free Will writing service Onsite Gym at our Kent office Social events Employee Travel discount We are currently looking for an experienced IT Support Engineer to work as part of small IT team across our two locations in Pall Mall and Tunbridge Wells to support the employees both onsite and remotely of this growing Travel Division of two recently merged Travel Management Companies (Good Travel Management and CT Travel Group) that overnight have turned into an £85m turnover company, with ambitious growth plans. We are part of high growth, innovative 6th generation family business John Good Group, who over the past two years have undergone considerable transformation and growth, including multiple acquisitions in several sectors. The successful candidate will report into the Group IT Manager and will provide technical support to employees working onsite and / or remotely for our Travel Division. Along with assisting in the maintenance of IT hardware and software, and to undertake project work as and when required. This is a fantastic opportunity for someone who enjoys working within a fast-paced environment with a strong customer service attitude. Key aspects of the role will include: Provide efficient support both in person and remotely as required and in a timely manner to ensure minimal disruption and impact on the business operations, whilst also managing customer expectations and keeping informed Deal with external third parties to request additional support when necessary. Help to proactively manage onsite systems. Update documentation on IT systems / processes as necessary. Ensure all tasks are delivered on time and to a high standard. Assist on delivering IT projects. To deliver support via our helpdesk systems and manage ticketsin a timely manner. Support in the development of the apprentice. What we are looking for: Previous and demonstratable experience in IT support Multi-site IT support experience including remote employee support Outstanding customer service skills with a desire to help and support people internally and externally Excellent communication skills both verbal and written with confidence in communicating with stakeholders at all levels Ability to multitask under pressure, ensuring service delivery is maintained Strong organisational and time management Self-motivated with a strong work ethic Logical thinker with good attention to detail Previous experience with M365 technologies and administration Flexible on travel If you have any of the following, they would be highly useful but not essential: Coaching / developing Junior IT professionals Patching / Vulnerability management Networking experience Virtualisation experience IT degree or equivalent Diversity We respect and value difference and seek to create an inclusive workplace which promotes and values the diversity of our employees. We believe in promoting an environment where everyone, from any background has access to the opportunities to grow and succeed. Recruitment Agencies Whilst we make every effort to directly source candidates for our live roles, we do have a very small, preferred supplier list on the occasion we may require additional support. We therefore do not accept speculative CVs and/or cold calls to our People Team or Hiring Managers. GDPR John Good Group care about your privacy and we are committed to processing your personal information in accordance with the GDPR Data Privacy Laws. By submitting your CV, you are agreeing to your personal data being retained in a secure location for up to 6 months to enable us to match and notify you of suitable opportunities. After this period your information will be confidentially destroyed.