About the role As an IT-Technical Support professional at CPC Solution Pte Ltd, you will play a key role in delivering comprehensive technical assistance and troubleshooting support to our clients remotely. This full-time, work-from-home position offers the opportunity to collaborate with a dynamic team committed to providing prompt and effective IT solutions to our customers. What you'll be doing Respond to incoming technical support requests from clients in a timely and professional manner Diagnose and resolve hardware and software issues experienced by users Provide step-by-step guidance and training to users on the proper use of IT systems and applications Maintain detailed records of support activities and resolutions Collaborate with the IT team to identify and implement measures to improve system performance and user experience Escalate complex issues to senior technical staff as required What we're looking for Strong technical skills and experience in computer hardware, software, and networking Excellent communication and customer service skills, with the ability to explain technical concepts in plain language Proven track record of resolving IT-related issues in a timely and effective manner Familiarity with common IT support tools and ticketing systems Willingness to learn and stay up-to-date with the latest technologies Diploma or degree in a relevant IT or computer science field What we offer At CPC Solution Pte Ltd, we are committed to providing a rewarding and fulfilling work environment for our employees. In addition to a competitive salary, we offer a range of benefits including:   Annual leave and public holiday entitlements Career development opportunities and training programs Flexible work arrangements to support work-life balance Team-building activities and social events   About us CPC Solution Pte Ltd is a leading provider of IT solutions and services in Singapore. With a strong focus on innovation and customer satisfaction, we have established a reputation for delivering cutting-edge technology solutions that help our clients achieve their business goals. Our diverse team of experts is passionate about creating a better digital future for our customers and the community. Apply now for this exciting opportunity to join our team and contribute to the ongoing success of CPC Solution Pte Ltd. For interested candidate, you may submit the form: https://wkf.ms/46ynfbh