Job Title: Junior MS Dynamics Developer/Analyst

Location: Fully Remote

Salary: DOE + full benefits

Clearance: Active Public Trust (or ability to obtain)

Company Overview

TechSur Solutions is a digital services company whose mission is to enable digital transformation for our customers improving quality and efficiency. Based in the DC metropolitan area, TechSur specializes in advanced cloud services, modernization for both IT structures and applications, leveraging Agile development, and Data Analytics. Since we were formed in August of 2016, we have supported multiple impactful and exciting government programs.

Job Overview

We are seeking a motivated Junior MS Dynamics Developer/Analyst to join our team. The ideal candidate will have a basic understanding of Microsoft Dynamics CRM, along with some experience in customer support or end-user interaction. In this role, you will assist in the customization, maintenance, and support of our Dynamics 365 platform to ensure it aligns with business needs. This is a fantastic opportunity for someone early in their career to grow their technical skills while providing valuable CRM solutions and support to internal teams and clients

Job Responsibilities

• Assist in the customization and configuration of MS Dynamics 365 to meet business requirements.
• Work with senior developers to design, develop, and implement solutions within the Dynamics CRM environment.
• Provide support for end users by resolving technical issues, troubleshooting, and answering inquiries related to Dynamics 365 functionality.
• Participate in system testing, debugging, and deployment activities to ensure smooth CRM operations.
• Collaborate with business analysts and cross-functional teams to gather requirements and translate them into technical specifications.
• Monitor and maintain the health of Dynamics CRM applications, ensuring optimal performance.
• Document system customizations, configurations, and processes, and contribute to the development of user training materials.
• Continuously learn and stay updated with new features and capabilities of Dynamics 365 to help improve system processes.

Required Skills/Qualifications

• 1-3 years + of experience with Microsoft Dynamics 365 (CRM) and its modules, workflows, and entities.
• Strong analytical and problem-solving skills, with an ability to troubleshoot system issues.
• Experience in providing customer support or technical support for end-users.
• Basic knowledge of SQL, Power BI, or other reporting/analytics tools is a plus.
• Familiarity with JavaScript, C#, or Power Platform (Power Automate/PowerApps) is a plus.
• Excellent communication skills, with the ability to explain technical issues to non-technical users.
• Detail-oriented, with a willingness to learn and adapt to new technologies and processes.

Preferred Experience

• Experience with Dynamics 365 customizations, including form customization, workflows, and plugins.
• Familiarity with data migration processes and tools.
• Understanding of customer service processes and best practices for CRM systems.
• Basic knowledge of CRM integrations with third-party applications or services.

Education

• Bachelor’s degree in computer science, Information Technology, or a related field (or equivalent experience
• Years of experience can be considered in lieu of degree