We are a technology based professional services company headquartered in Melbourne Australia and servicing selective Australian based companies across a range of their technology and specialist professional services requirements.  Our core service delivery Team is based in Makati Philippines & India and includes a diverse range of Developers, Administrators, Analysts, Testers, Solution Architects, Systems Engineers, Customer Service Consultants, Financial Planning Assistants and various other professional roles.  As a boutique professional services company delivering premium quality services, we are seeking the best talent to join our Team, driven by their ambitions and aspirations of a successful career in longer term positions. If you are a professional who fits that profile and seeks above market remuneration for above average performance, then you should be part of our team!  Right now we are looking for a Martech Support Analyst to fill the following positions: MarTech Support Analyst (Remote Working, India) Australian owned global retail business Career Progression & Team Member discounts A vibrant, team culture where we embrace pace, encourage new ideas & leadership The MarTech Support team plays an integral role with supporting our digital marketing technologies (MarTech). It’s a hands-on, fast-paced culture that rewards initiative and great ideas – and like any family, we back you to achieve your potential with excellent training and career development opportunities. What You Will Be Doing: 2nd level systems support and problem resolution in accordance with SLAs to ensure system availability Monitor and ensure the operation of critical MarTech technical systems Escalation of resolution to next level support or third party Liaising with users to obtain specific details about a problem or request  Call administration - Maintain an up-to-date status of a logged issue/request Daily checks and data reprocessing when errors occur Liaise with the Test Team to ensure continuous improvement of test scripts to minimise support issues Work with and train users to leverage the business MarTech systems to meet business objectives Full-time remote working location  About You: Desirable – Must have 3+ years’ experience supporting the Insider tech stack Desirable – Experience supporting technologies across MarTech Desirable – Experience working with teams in India and nearby timezones Must have hands-on experience with analysing logs to help troubleshoot Excellent analytical, problem solving and consulting skills Identify and resolve web content and functional issues Liaise with the developers and vendors to resolve more complex issues Experience working in a team-oriented, collaborative environment Strong problem solving and customer service skills to manage internal and external customers Ability to articulate ideas, challenge thinking and influence outcomes within the business function Excellent communication skills – listening, written and verbal Demonstrated ability to work under pressure, work to deadlines and multi task under limited supervision Desirable – Experience working with Incident Management systems Desirable – Experience working with monitoring tools such as New Relic, Pingdom, GA, etc Desirable – Experience working with collaboration tools such as JIRA, Confluence, Slack, etc. Desirable – experience working in a retail business Benefits: Supportive working environment with career opportunities across the business A varied, exciting and ever evolving retail environment A chance to learn and grow your career in your chosen domain A vibrant, team orientated culture where we embrace pace and encourage new ideas