Job Title: Operations Project Coordinator
Duration: 12 months
Location: REMOTE Pacific work hours
Pay rate: $40/hr. W2 incl. benefits

My client provides apps, games, and digital content services that bring Android devices to life. It s an approach to entertainment, syncing magically across your devices and the web. As part of the Platform and Ecosystem team, we are working on the play do everything from engineering our backend systems, to shaping the product strategy, to forming great content partnerships. They make it possible for people to do things like buy a game or ebook on their Android phone, then have it instantly available on their laptop.

The Product Operations & Strategy team provides business critical insights that drive Product/feature development and success. This team ensures cross functional alignment of goals and execution, and helps teams drive strategic partnerships and new initiatives forward. We stay focused on aligning the highest-level company priorities with strong day-to-day operations, and help evolve early stage ideas into future-growth initiatives.
Responsibilities:

• Operations Coordination
• Own and drive Ops for one or more cross-functional (XFN) Play programs in the policy compliance arena
• Triage and manage developer inquiries and appeals
• Aggregate developer feedback to suggest and drive improvements
• Track end to end compliance metrics and operations metrics, synthesizing several data sources to present simple, exec-friendly views
• Build dashboards and maintain metrics, including pulling insight from data.
• Provide tier 2/3 support on app reviews for policy compliance
• Engage with vendor agents on compliance reviews and process improvements

Top 3 Daily Responsibilities:

• Drive developer communication and appeal triaging
• Serve as SME and provide support in determination of policy compliance
• Track and report on metrics critical to program success

Mandatory Skills/Qualifications:
Education:

• Undergraduate degree in any discipline
• 5+ years in operations or similar areas.
• Reporting, SQL, dashboarding experience . Excellent in Google workspace.
• Strong cross-functional collaboration skills, with the ability to work effectively in a multi-faceted global team environment and share knowledge across different levels of the organization.
• Excellent written and verbal communication skills, with the ability to influence stakeholders and present complex ideas clearly and effectively.
• Exceptional problem-solving and critical thinking abilities, with a keen attention to detail in a fast-paced, dynamic environment.
  

Nice to have

• Demonstrated proactive approach to identifying and addressing challenges, with a focus on continuous improvement and operational excellence.
• Track end-to-end program schedules, milestones, and deliverables with XFN stakeholders identifying risks that need to be addressed
• Partner with various XFN data owners to shape questions, deliver against timelines, and derive insights and support business reviews