Production Support Operator 3 months contract, with an option for extension Remote work arrangement Shift schedule required: Schedule 1- Mon, Tues, Fri, Sat and Sun - 5am SGT to 1pm SGT and Schedule 2 - Wed & Thurs - 5am SGT - 1pm SGT, Fri, Sat and Sun - 12pm SGT - 8pm SGT The Opportunity Interface with customers via telephone, email, WebEx or Teams session Provide prompt and accurate responses to customers within our SLA Remotely execute regular report jobs in a secure private cloud and monitor progress in Splunk Log software defects using a bug tracking system and work closely with software developers to analyze the defects and is accountable to track them to resolution Escalate complex issues to management as per internally established processes and guidelines Requires shifts outside of normal business hours, including weekends and holidays Develop strong relationship with customer and engineering teams Acquire the required product knowledge and stay up to date with product updates Deliver knowledge transfer sessions to customers and/or internal team members Create new internal or external knowledgebase articles/documentation to capture new learnings for reuse Your Background 2 years of working experience in technical support or relevant field Excellent verbal and written communication skills in English Strong attention to detail Ability to learn quickly and work autonomously Experience with Splunk, Excel, SFTP, databases and ideally coding with Java or other language, with experience in web services Experience of working on large scale distributed systems with high availability requirements preferred Experience in cloud computing services preferred Experience in FinTech field preferred Ability to speak expertly and communicate clearly with the customers. Ability to work well with demanding customers. Ability to understand urgency and sensitivity of customer cases. Interested parties please click "Apply Now" or contact May Anne Ramos (EA Reg no: R1110127) at mayanne.ramos@peoplebank.asia for more information. Peoplebank Singapore Pte Ltd, EA Licence Number: 08C5248.