Salary The salary range for this position is CAD $45.46 - $65.35 / hour Job Summary Why Fraser Health? Advance is a multi-year technology-enabled program which seeks to improve the way we deliver care and the way patients experience care for better outcomes. The program focuses on re-imagining clinical workflows, enabled by the new Meditech Expanse Platform. If you are looking to work within a program with highly skilled colleagues while making a difference in health care and patient outcomes, then this is your opportunity. This challenging and rewarding experience will demand your best and allow you to grow and contribute in a meaningful way to the success of the program and the community at large. In partnership with the Chief Clinical Information Officer (CCIO) and Chief Medical Information Officer (CMIO), champions and leads within the Advance Program, this is an exciting clinical transformation that re-imagines the way we deliver care today and into the future, enabled by the implementation of Meditech Expanse. Do you want to work with an up-beat Program Management Office (Advance Program Management Office) a team who values learning and teamwork, supports and cares about each other, and works in a dynamic virtual environment from home? Does your career path include working on highly visible projects that make a real difference to people's lives? As a Project Support Manager, you will collaborate with program leaders to support the Advance Program Management Office. Your role will involve managing project activities and procurement processes, working closely with a Senior Project Manager and a Project Coordinator to advance Fraser Health's strategic projects. You'll also play a key role in driving improvements and changes within the program management office, working creatively with the PMO, Finance, and various cross-functional teams. Responsibilities Highlight: Develop measurable processes and metrics to report on the benefits of strategic changes implemented at Fraser Health. Participate in organization-wide strategic change communities or mentoring programs. Manage project budgets by forecasting, reviewing variances, and implementing plans for course correction. Follow and execute procurement and vendor management activities for the Advance program Monitor national, regional, and industry trends in change management to identify improvement opportunities for Fraser Health's change initiatives. Provide briefings, reports, updates, and communications to leaders, sponsors, and stakeholders both within and outside Fraser Health. Qualifications The following additional skills and experience will be an asset in this position: Undergraduate degree in Health or Business Administration, Leadership, Organizational Development or related field, plus a minimum of seven years recent, related project and change management experience, including experience involving complex, multi-disciplinary projects and a wide range of stakeholder groups; or an equivalent combination of education, training and experience. Certification in Change Management (PROCI) is a preferred asset. This Full Time opportunity is located in Surrey, BC at the Central City Tower accessible via Skytrain. A significant portion of the work can be performed from home as an option as agreed with your manger. If this sounds like the ideal role for you, here are more reasons why you should apply: A career with FH will offer you a chance to be a member of a dedicated team in a dynamic and exciting health care environment. We offer a competitive compensation and benefit package, including comprehensive health benefits coverage. Take ownership for your own performance and seek to model integrity, resilience and confidence! If you are passionate about building an engaging environment that supports and challenges others to achieve their goals then this is an outstanding opportunity for you! Detailed Overview Supporting the Vision, Values, Purpose and Commitments of Fraser Health including service delivery that is centered around patients/clients/residents and families: The Project Support Manager provides project management oversight and support services to FHA clients across a specified group of projects. The Project Support Manager provides project management services to Fraser Health (FH) clients in the areas of strategic business systems planning, business process design and information management; develops plans and strategies to deliver organizational and enterprise-wide initiatives from initial idea stage to implementation and leads the processes to realize business and operational benefits for the client group; consults with stakeholders and other client groups to implement overall IM strategic direction by supporting the Informatics Council and Steering Committees. The Project Support Manager leads enterprise-wide projects and other major organizational initiatives including managing timelines and resources, facilitating transition and change management, coordinating the procurement and management of external services and the management of assigned staff; develops standards for project practice and governance, measures compliance with existing processes and procedures, supports and complements the activities to ensure current and continually improving project oversight and outcomes. Responsibilities Manages and maintains the Health Informatics & Information Technology (HIIT) project inventory. Oversees the Performance Management process for assigned HIIT projects. Manages enterprise-wide projects and/or major organizational initiatives through the project management lifecycle using standard methodologies by developing related plans, identifying financial implications, ensuring financial requirements are met and formulating change management strategies. Maintains project standards for quality, transparency, and governance according to the Project Management Office Project Lifecycle. Works with Project Management Office team engaged in setting and maintaining standards for project practice; researches, designs, develops and implements tools and processes informed by industry best practice; keeps current of FH's requirements for project standards to ensure current and continually improving project delivery. Supports Project Teams in planning and development according to the Project Management Office Project Lifecycle. Ensures that all projects follow the Project Management Office Project Lifecycle as mandated by executives. Works with the Project Sponsor and stakeholders by monitoring and reporting on all project phases to ensure project success and overall quality of implemented solutions; provides updates on project status and related project aspects and advises Project Sponsor of project issues requiring immediate attention and/or intervention. Clarifies and manages the scope of projects by defining the contract deliverables to achieve targeted outcomes and ensure project requirements are achieved in a timely manner within defined financial and resource guidelines; reviews and ensures compatibility and consistency with existing enterprise architectural and FH standards and alignment with FH Strategic Plans. Provides support in the development of the project budget; monitors progress against project objectives, produces periodic reports and discusses project progress with operational executives once project budget has been approved. Manages and assembles projects teams by identifying resources, assigning responsibilities and developing project timelines and/or milestones to facilitate the successful completion of project activities and deliverables; provides guidance/direction to assigned Portfolio Managers on project management duties, budget management and/or technical issues; identifies project risks and develops plans to mitigate identified and related project risks. Monitors project delivery performance against defined project plans; ensures project completion by facilitating post-implementation evaluations and measuring key outcomes against projected outcomes and assessing the performance of project-related staff to ensure customer satisfaction, project success and alignment of FH Strategic Plans; performs analysis of benefits realized and reports on benefits realization to Executives and Project Sponsors. Champions planning and project methodologies and best practice through mentoring, coaching and communicating with assigned staff, team members and stakeholders. Supports transition into Project Management Office lifecycle and updates Project Management Office artifacts related to the Project Management Office Project Support Manager role. Participates in developing the annual goals and objectives for the department, in collaboration with the Manager ensuring consistency with the FH objectives and strategies. Participates in assigned Fraser Health, Provincial and Federal initiatives; chairs and/or leads discussion, as required. Qualifications Education and Experience Bachelor's degree in Business, Computer Science, Information Systems or Health Information Science, supplemented with seven (7) years' recent related experience with contemporary project management practice including three (3) years' experience as a project manager for a large complex organization, or an equivalent combination of education, training and experience. Project Management Professional (PMP) or equivalent certification. Competencies Demonstrates the leadership practices of the Fraser Health Leadership Framework of Clear, Caring and Courageous and creates the conditions for people to succeed. Professional/Technical Capabilities: Demonstrated ability to define, lead, plan, direct and manage projects and to delivery project results. Demonstrated ability to successfully lead and manage complex work teams in an dynamic environment with changing priorities. Advanced knowledge of project management tools, techniques and practices and the application of these in information management. Ability to develop and maintain rapport with internal and external stakeholders. Ability to organized, goal-oriented, proactive and practical. Ability to work independently and as a member of the team. Ability to supervise staff and provide work direction to others. Ability to operate related equipment including applicable software applications. Physical ability to perform the duties of the position. About Fraser Health Fraser Health is the heart of health care for over two million people in Metro Vancouver and the Fraser Valley in British Columbia, Canada, on the traditional, ancestral and unceded lands of the Coast Salish and Nlaka'pamux Nations and is home to 32 First Nations within the Fraser Salish region. People - those we care for and those who care for them - are at the heart of everything we do. Our hospital and community-based services are delivered by a team of 48,000+ staff, medical staff and volunteers. We are committed to planetary health and value diversity in the work force. We strive to maintain an environment of respect, caring and trust. Fraser Health's hiring practices aspire to ensure all individuals are treated in an inclusive, equitable and culturally safe manner. Together, we are the heart of health care. Instagram | Facebook | LinkedIn | X | Indeed | Glassdoor IMPORTANT: Recruitment scam warning Please be on alert for potential recruitment scams. We are aware of recent scams targeting individuals by falsely claiming to represent Fraser Health. Always take precautions when sharing personal details with unverified sources. Please note that we will never ask for money or payment at any point during our recruitment process. Save