HealthNet are currently are looking for a Service Implementation Officer. Location: Swadlincote or Featherstone Vacancy Type: Permanent / Full Time Application Deadline: Monday 27th January 2025 There is an opportunity to join the New Service Implementation (NSI) function, part of the Commercial Team. This will give the right applicant the opportunity to support the business to onboard new services and/or manage service updates and changes. It's a fast-paced, project-led role requiring a broad knowledge of our operational systems and processes, as well as the support service required to set them up, including finance, purchasing and PV. You will need to be a good communicator with good organisational skills. If you are a passionate and caring individual, seeking a role with a mission statement you can truly get behind, where you can help to make a difference to patients' everyday lives, then this is the opportunity for you! Main Responsibilities To support the new service implementation of Pharmaceutical and NHS contracts to operational effectiveness To work with all key stakeholders in the business to implement and operationalise new services/and or service updates; this includes working with cross-functional teams, defining responsibilities and tasks; monitoring timelines and ensuring project goals are met To support commercial and NSI leads by creating and maintaining project management tools and change control system To provide administrative support to create and update of service documentation To coordinate and facilitate project meetings, including internal and external On-boarding Review Meetings, client training etc To obtain sign-off from key work stream owners and project sponsors to confirm acceptance and completion of key tasks Ensuring smooth communication within projects, and managing professional relationships with all stakeholders Support the handover of the service to the commercial and business as usual teams; ensuring that the details are understood Ability to multi-task effectively and work independently Ability to cultivate strong relationships with stakeholders and work with those resistant to change Ability to lead meetings Work to external and internal deadlines What experience and skills are we looking for? Experience of Health/Home Care and/or Clinical/Nursing services Working in projects or change programmes Experience of working with a QMS system would be preferable but not essential Delivering excellent customer services or stakeholder management Qualifications? Project Management certification preferable but not essential. Key Competencies Project Management Planning and Organising Teamwork/Collaboration Motivation and Commitment Communication Problem Solving Ability to work pressure and to timelines What we offer: Competitive salary structure 25 days holiday + bank holiday Pension Scheme Ongoing training and development Professional registration fees paid Employee Assistant Programme including 24/7 hour access to remote GP appointments. Refer a friend scheme Uniform provided Kit bags for all Homecare Nurses Eyecare Vouches Perks and benefits via Perkbox Long service awards. If the role sounds of interest, and you want to be a part of a company who truly places our patients at the heart of everything we do, please feel free to apply through our careers page and join us in making a difference. Please note: Due to a high volume of applications, we usually receive, we are unable to contact each applicant individually regarding the status of their application. If you are selected for an interview, we will shortly be in touch.