Location: Cincinnati, Ohio Type: Contract Job #9260 Job Title: ServiceNow Software Engineer IV Duration: through 12/31/2025 Location: Remote Responsibilities: Expertise in ServiceNow Discovery, including Service Mapping, features and functionality Creates and maintains custom patterns, probes, and sensors to accommodate internal discovery requirements. Understanding of network protocols (e.g., SNMP, WMI, SSH) Knowledge of CMDB structure and data relationships Ability to align discovery data with IT service management processes Participates in platform upgrade planning, testing, and validation. Strong analytical and problem-solving abilities Participate in the design, development, and implementation of enhancements of Service-now instances. Document system and application architectures and maintain the Service-Now platform for Enterprise Information Systems (EIS). Solid understanding of Agile Framework and ceremonies (e.g., Standups, review, refinement) Design, develop, optimize, and enhance Service-now application software to deliver solutions that automate and audit business processes. Solid understanding of the application development lifecycle process, including requirement analysis, quality assurance, design, scheduling, implementation, issue tracking, version control release management and deployment.