This is a remote position. Description: We are seeking a customer-focused Social Engagement Specialist to join our team remotely. In this role, you will be responsible for engaging with customers across social media platforms, addressing inquiries, resolving issues, and representing the brand. You will be the voice of the company, ensuring top-tier experiences for customers while aligning with the brand's tone and social media best practices. This position requires strong communication skills, a passion for sports, and expertise in the company's products and services. Responsibilities: Engage with customers across social media platforms (e.g., Twitter, Facebook) to address inquiries and resolve issues. Act as a subject matter expert for all products, including sports betting, casino, fantasy sports, and racing. Provide customer support for fraud, payments, and technical issues, using creative problem-solving skills. Represent the brand on social media, following style guidelines to ensure brand consistency. Report customer feedback and insights to improve products, marketing, and operations. Work flexible hours, including nights and weekends. Requirements Requirements: At least 1 year of professional experience in customer service or sales. Minimum of 6 months experience supporting online sports gaming or casino products. Strong written communication and social media engagement skills. Ability to multi-task and work in a fast-paced environment. Familiarity with social media platforms and their functionality. Experience with CRM software (Salesforce, Zendesk) and payment processors (e.g., PayPal) preferred. Must meet state regulatory licensing requirements. Benefits Benefits: Competitive salary with opportunities for bonuses and stock program participation. Comprehensive benefits package, including medical, dental, and vision insurance. 401(k) matching program. Paid time off, sick leave, and 14 company holidays. Career development resources and opportunities for growth. A collaborative and diverse team-oriented work environment