Walker Overview Walker is a full-service Experience Management (XM) firm. We believe everyone deserves an amazing experience. This is our purpose, and we fulfill it by providing the worlds leading brands with the services, guidance, and best practices needed get the most from their XM programs. Walker is located in Indianapolis, IN. We are open to on-site, hybrid, or remote work locations to meet the varying needs of our team members. Remote options are available from any state in which we have operations in the continental U.S. Walker is intentional and mindful about creating a workforce of diverse people who are compensated fairly and are free to be their authentic selves. We know doing this will further enhance the experience our associates and customers have with our company. POSITION SUMMARY: This group will build processes, data flows, data validations, reports, applications, and other solutions that enhance the standard Qualtrics product offering. Individuals must be familiar with the Qualtrics API and how to connect to other APIs through multiple technologies. RESPONSIBILITIES: Understand and stay up to date on the Qualtrics Insight Platform and related solutions. Obtain Qualtrics certifications Attend required Qualtrics boot camps Keep current with XM Academy product trainings & artifacts Continually adapt and develop in-depth product knowledge and learn new technologies Ensure projects are completed according to agreed objectives, project plan, scope, budgeted effort and committed time frame. Play a pivotal role in nurturing and expanding our client relationships, ensuring their satisfaction and success. Identify opportunities for account expansion and upselling of services, demonstrating the value we can provide. Participate in total account management activities including but not limited to completing intake forms, change orders, SOW updates, etc. Previous experience with work operating systems and enterprise resource planning platforms helpful (Monday.com and SAP ByDesign preferred). Research, test, and articulate the Qualtrics API. Assist with project scope by gathering technical requirements and understanding timelines and deliverables. Build and test custom solutions to solve the business need. Provide detailed documentation on custom solutions and communicate them back to the clients through phone and email. Work with product and engineering teams to troubleshoot implementations. Work with clients to deliver implementations on Qualtrics platform. Follow Walker quality guidelines. Demonstrate new features or functionalities for use cases to peers. Knowledge sharing with peers to strengthen the overall skill set of the team. Other duties as assigned. Experience and Education Bachelors degree in Computer Science, Information Technology or related field Or in place of a degree 1 year of relevant experience Experience with at least one of the following: JavaScript, HTML, CSS, Database, Shared Repository Previous experience with object-oriented language proficiency (Java, C+, C#, .Net, etc.) and web service experience (REST/SOAP) is preferred Knowledge/Skills/Abilities Strong problem solving and sound decision-making skills Project management and collaboration skills Ability to work independently and as part of a team Ability to meet deadlines and multitask Excellent oral and written communication skills Continuous learner mindset with a passion for process improvement. Why work at Walker? https://walkerinfo.wistia.com/medias/wwmqw7ssw2 Walker is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. Experience and Education Bachelors degree in Computer Science, Information Technology or related field Or in place of a degree 1 year of relevant experience Experience with at least one of the following: JavaScript, HTML, CSS, Database, Shared Repository Previous experience with object-oriented language proficiency (Java, C+, C#, .Net, etc.) and web service experience (REST/SOAP) is preferred