Job Title : Genesys Lead developer

Location: Seattle WA Remote 100%

Duration: Long term

Job Type : Contract

Responsibilities:

Skill: Please check consultants with Genesys call flow, Genesys AI Features / LLM exposure, Integration & ecosystem

We are seeking a highly experienced Genesys Cloud Developer with 5 to 8 years of experience to join our team As a Genesys Developer you will be responsible for designing and architecting Genesys Cloud solutions based on business requirements and technical considerations You will collaborate with stakeholders lead the implementation and configuration of Genesys Cloud solutions and oversee the integration with other systems and applications Additionally you will provide technical guidance and support troubleshoot complex technical issues and stay up to date with the latest Genesys Cloud features and capabilities

• Genesys Preferred qualifications
• Cloud CX3
• Genesys Architect experience
• Call Flow build experience
• Data Tables and Call routing in Genesys Experience
• WFM experience in Genesys nice to have
• Genesys Developer Data actions experience best practices
• Genesys IVR development experience
• DTMF
• Genesys dialog engine bots
• Genesys Participant data familiarization
• Data Actions development experience
• Familiar with Genesys APIs and data
• Familiar with Genesys support cases and escalations
• Contact Center for health care domain knowledge nice to have
• Understanding of natural language IVR implementations nice to have
• Genesys Chat experience Build support