Role: Helpdesk Engineer

Sector: Banking
Location: Central London
Salary: £45,000 to £55,000

An exciting opportunity has arisen for a Helpdesk Engineer to join a rapidly growing team within the Finance and Banking sector, based in central London. This role involves providing company-wide BAU support and contributing to some of the organisation's most exciting projects currently underway.

Benefits:

• Competitive starting salary
• Hybrid working
• Generous pension scheme
• Excellent holiday package
• Ongoing training opportunities
• And many more!

Key Responsibilities:

• Log and manage all calls via the IT Helpdesk system, ensuring issues are resolved within agreed timeframes.
• Support new user onboarding, including setup across all systems.
• Ensure all computers are kept up to date with the latest Microsoft security patches and antivirus definitions.
• Provide support for Windows platforms, Active Directory, and Office 365 administration.
• Create and maintain computer images for Windows 10 devices and laptops.
• Manage the telephony system.
• Set up and configure company mobiles using MDM solutions.
• Assist with video conferencing requirements.
• Liaise with vendors to resolve service and application issues.
• Coordinate with IT suppliers for the procurement of IT equipment.
• Oversee IT inventory and asset management.
• Maintain the bank's intranet and external website.
• Provide desktop support for hardware, software, and applications, including travel to branches when required.
• Collaborate with Head Office to troubleshoot and resolve issues with systems hosted in other branches.
• Adhere to change control procedures.
• Update and monitor all Manage Engine services, including Helpdesk, MDM, and AD Manager.
• Monitor and address issues with the DSX server and Policy Hub.
• Support office relocations and facilitate branch visits as needed.
• Provide support for all bank-related Windows-based services and applications.
• Contribute to IT projects, including the annual disaster recovery test.
• Perform first-level network administration tasks, such as patching PCs and printers, managing Wi-Fi, and basic troubleshooting.

Qualifications & Experience:

• A degree in a computer-related field or equivalent industry experience.
• Minimum of 4 years' experience in a similar role.
• Experience with Office 365 and Exchange is essential.
• Microsoft certifications are advantageous.

Desirable Skills:

• Experience in financial services or banking.
• Familiarity with managing Microsoft Active Directory infrastructure.
• Knowledge or experience in IT security.
• Excellent written and verbal communication skills.

This role is being actively recruited for, so don't miss out-apply today to be considered for interviews!

In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.