We are looking for a Technical Account Manager with 2-5 years of industry experience to join our growing team. In this role, you will develop and grow large, strategic customer accounts requiring a comprehensive understanding of the technology. The role requires the capacity to think critically and troubleshoot with minimal assistance. This position offers the opportunity to work closely with cross-functional teams, including product managers and software engineers, to create scalable AI solutions. We seek someone with hands-on experience with major DSPs (Demand-Side Platforms), SSPs (Supply-Side Platforms), or ad exchanges. Key Characteristics and Responsibilities Focus on a client-centric approach through understanding and aligning with the client’s business goals. Ensure accurate campaign setup and reporting with attention to detail. Exhibit passion and tech-savvy by staying updated on industry trends, emerging technologies, and changes in programmatic standards. Thrive in a fast-paced environment and be a self-starter by taking ownership of tasks without extensive guidance. Innovate by thinking creatively and be willing to experiment with strategies and tools to maximize impact. Embody an entrepreneurial spirit by rolling up their sleeves and contributing beyond your job description, such as assisting in product feedback. Qualifications & Skills Data Visualization & Reporting Ability to visualize performance data using various reporting sources, including DSPs, ad servers, and third-party data providers. Understands which metrics are critical for effective data visualization. Cross-Platform Data Integration Skilled in tying together disparate reporting sources (e.g., joining DSP and ad server reporting) to provide accurate and actionable insights. Measurement & Performance Analysis Understands both in-platform and out-of-platform measurement methodologies and can articulate how success is measured across different sources. Able to analyze performance data, identify trends, and determine what is working and what needs optimization. Identity & Data Management Strong knowledge of the identity space, including how data spines work. Experience ingesting and utilizing first-party data for campaign activation and optimization. Campaign Strategy & Execution Experience running full-funnel campaigns, including brand lift studies, CPA-driven campaigns, PMPs, and CRM-based first-party data activation. Familiarity with LiveRamp, RAMP IDs, and data onboarding processes. Basic knowledge of Snowflake for querying and analyzing data. Hands-on experience with DSPs, SSPs, and major platforms such as YouTube and Meta. Deep understanding of auction dynamics and bidstream data. Campaign Troubleshooting & QA Ability to diagnose and resolve issues related to under-delivery or pacing in programmatic campaigns. Experience troubleshooting PMPs and ensuring proper setup for activation. Client Management & Onboarding Consultative approach to guiding clients through onboarding, campaign setup, and optimization strategies. Strong ability to interpret and explain product documentation to both internal and external stakeholders. Proactive Problem-Solving & Organization Proactively monitors performance and identifies opportunities for optimization. Well-organized and able to prioritize work effectively in a fast-paced environment. Process Documentation & Refinement Helps document and refine Technical Account Management (TAM) processes to improve operational efficiency. Technical & Analytics Experience Proficiency with Tableau, Superset, and other data visualization tools. Experience using JIRA for task tracking and project management. Bonus – Startup Experience Prior experience working in a fast-paced startup environment is a plus Why Join Us Innovative Environment: Work with cutting-edge technologies in a fast-paced, innovative environment. Career Growth: Opportunities for professional development and career advancement. Collaborative Culture: Join a diverse and inclusive team that values collaboration and creativity. Competitive Compensation: Attractive salary and competitive benefits package. Inclusive Workplace: be part of a culture of inclusiveness that celebrates diversity.