Description Technical Customer Support Representative - Remote Work (Eastern Time Zone) Eitan Medical is a fast-growing global medical device company, developing and manufacturing innovative drug delivery and infusion solutions across the continuum of care- from the hospital to the home. We are looking for an excellent Technical Customer Support Representative to join the team. Key Notes: • This role includes a strong emphasis on Field Service Technician responsibilities to support the launch of new products • Travel is required for on-site support, vendor visits, and customer implementations. Job Description: • Respond to service tickets via Eitan Medical's Service Portal • Approve user registrations and manage users across multiple platforms. • Provide technical support to service technicians for all products and applications • Answer customer support calls and follow through until complete resolution within 24 hours • Site implementation support (potential on-site travel) • Confirm warranty status and approve warranty invoices • Manage RMA process devices • Escalation of customer complaints and clinical questions • Manage project progress and milestones to meet deadlines • Assist with management of level 2 vendors Requirements Education: • Associate's degree or equivalent experience • BMET or other technical certification (advantage) • Job skills: • Action-oriented, results-oriented, 'take charge' attitude. • Remote Dial In / Phone Support Skill Sets • IT Skills - Diagnosing / Troubleshooting / Resolving IT and Technical Issues • Organizational Skills • Strong teaching skills to educate and empower customers. Requirements: • Excellent communication skills • Availability to travel for on-site visits to vendors and customers - Must Computer skills: • Microsoft windows (Excel, Word, Outlook) required • SAP, Medical Device and Saleforce.com experience a plus Personality: • Articulate, high integrity, friendly, self-motivated, detail oriented, flexible