Contact Details: 1.Poonam Khandelwal Email: poonam.khandelwal@peer-consulting.com Cell: (732) 797-9766 2.Savitha Chinnappa Email: savitha.chinnappa@peer-consulting.com Cell: (732) 802-7352 Job Title: Technical Program Manager Location: Remote Duration: 12 Months Years of Experience: 10+ Yrs. Required Hours/Week: 40hrs./Week About the Role: As Program Manager, you will run pilot programs and scale programs that introduce new tools and procedures to a globally distributed team. You will lead and track a continuous iteration and improvement process, to scale operations to new levels. Interfacing with multiple vendors, you will empathize with each third party to understand their strengths and gaps, to help them adopt new standardized processes and tools, to get their feedback and insights into how to make the overall operations stronger. End-Client is looking for someone with : 1.Experience in digital advertising We are looking for the domain experience with Ads Can be Google Ads, Facebook Ads, Instagram Ads, Amazon Ads, ... 2.Experience with content safety / moderation 3.Experience with localization Involved in the process of content localization, translation etc, either by working with vendors to do this, or working inside such a vendor 4.Experience with computation or data labeling Example keywords are data labeling, data tagging and RLHF Again looking for the domain, where the person is involved with suppliers doing this, or working inside a supplier, but really understands this process Required Skills and Experience: Experience in the business operations realm in a technology company Experience in dealing with corporate clients and with external vendors Experience in creating new operational procedures (SOPs), processes, documents and solutions in corporate environments with a high level of ambiguity Expertise in developing processes and driving programs using short development cycles, MVPs, and rapid iteration Customer- and solution orientation, ensuring that client needs are understood and satisfied Solutions ownership mindset: not just being an operator Be independent and able to navigate ambiguity Big-picture and detail orientation at the same time: zoom out for the holistic look, while also able to get into the weeds to understand all the details Effective communicator: written and oral, across cultures and role profiles Preferred (Bonus) Skills and Experience: Strong asset: experience with vendor-client engagements (as a client or vendor) in the following fields: localization, human computation, data labeling, content moderation, customer service (CX), call centers, temp staffing Strong asset: working with subject matter experts in different realms, and with software engineers (giving feedback on usability issues, bugs, software maturity issues, user insights) Expertise in change management Understanding of how to manage and investigate escalations through root cause analysis (RCA) Knowledgeable in survey design or research methods Experience in training development and delivery Experience with vendor management, staffing and resource allocation by vendor suppliers Experience in the digital advertising field, and some understanding of ads, ad content moderation, ad safety, fraud, bots Understanding of remote work and globally distributed teams Understanding of Six Sigma, risks assessment and risk management practices and tools Experience in dealing with data (analyzing data, creating reports), basic SQL, scripting/ coding for statistical analysis