We have a very exciting opportunity for an experienced Customer Service professional who has experience of working on the revenues and benefits contracts that Capita delivers to take the next step in their career and become a Trainer in Operational Learning. This person would be responsible for training the existing teams on new processes and procedures and new starters on how to carry out the role in the most effective and customer focussed way possible. We are looking for someone who understands the revenues benefits services that we provide and who has ideally had some experience of training staff within their team and would like to share this knowledge with others. This is a great role for someone looking to take the next step in their career and develop their skills as a trainer whilst still staying with in a customer service environment. Job title: Trainer - Operational Learning Job Description: What you’ll be doing: Delivering, and at times helping with designing, highly interactive new starter and upskill training focussed on clear performance outcomes providing practical on-the-job coaching to aid learning transfer, maximise achievement of performance outcomes and prevent unnecessary attrition producing summaries and guidance resources to explain changes in legislation, systems and procedures supporting with technical queries liaising with stakeholders to assist the scheduling process and to ensure the needs of the business are pro-actively identified and suitable solutions are recommended creating a range of tech enabled and innovative learning interventions to support employee development within a busy KPI environment actively utilising Microsoft 365 to enable delivery of more effective, tech enabled learning solutions supporting initiatives to transform the approach to people development to ensure it is learner centric and that all employees have access to ‘moment of need’ digital resources supporting transformation initiatives such as AWS, automation, bots and Web Chat completing CPD activity to remain current with industry thinking in relation to L&D theories and methods to ensure the service delivered to the business remains ahead of the curve What we’re looking for: good working knowledge of the revenues and benefits services that Capita provides ideally some training experience passionate about delivering great customer service to our customers skilled in the design and delivery of customer services learning initiatives experience in delivering training to or helping onboard new starters previous involvement in project or client management current knowledge of effective L&D methods and industry hot topics high level knowledge of digital learning platforms such as O365 About Capita Local Public Services Our world class Local Public Services team supports local councils to improve outcomes and focus on what matters in their communities. We care about helping local councils to transform and make every penny matter to ensure front line services are protected as part of their citizens charter to ensure that people live and prosper What’s in it for you? A salary of £25,500 23 days’ holiday (rising to 27) with the opportunity to buy extra leave Home based role with quarterly travel to our Stafford office (fully expensed) company matched pension, life assurance, a cycle2work scheme, 15 weeks’ fully paid maternity, adoption and shared parental leave, paternity pay of two weeks…and plenty more voluntary benefits designed to suit your lifestyle – from discounts on retail and socialising, to health & wellbeing, travel and technology the opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choice access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform What we hope you’ll do next: Choose ‘Apply now’ to fill out our short application, so that we can find out more about you. We’re an equal opportunity and Disability Confident employer, which means we recruit and develop people based on their merit and passion. We’re committed to providing an inclusive, barrier-free recruitment process and working environment for everyone. If you need the job description or application form in an alternative format (such as large print or audio), or if you’d like to discuss other changes or support you might need going forward, please email reasonableadjustments@capita.com or call 07784 237318 and we’ll get back to you. For more information about equal opportunities and process adjustments, please visit the Capita Careers website. As part of our commitment to diversity, we recognise that we currently have lower numbers of female and ethnic minority staff. We therefore actively encourage applicants who are female and/or belong to an ethnic minority to apply for this role.' Location: London , United Kingdom Time Type: Full time Contract Type: Permanent