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Unless specifically stated otherwise, this role is "On-Site" at the location detailed in the job post.

Summary:
The Franchise Development Project Coordinator will assist the Franchise Development Project Manager, and the franchise start process, supporting new/existing franchisees from signing to the opening their Matco store. This position involves supporting cross-functional projects, coordinating with internal teams (credit, training, franchise sales, operations, etc.), and supporting franchisees in a successful startup or renewal of their Matco store. The ideal candidate will have strong project management experience, a background in franchising or business development, keen attention to detail, and excellent written and verbal communication skills to ensure a smooth transition for new franchisees.

Key Responsibilities:

Project Planning & Execution:
support and execute project plans for each new franchise location, from signing to opening.
Coordinate timelines, resources, and budgets to ensure on-time openings.
Monitor progress and provide regular updates to key internal and external stakeholders.
Franchise Onboarding:
Partner with franchise sales team to assess and plan incoming franchisees.
Facilitate onboarding and prepare franchisees for training and opening, ensuring alignment with brand standards and operational guidelines.
Act as the primary contact during the onboarding phase to support franchisees and answer questions.
Cross-functional Collaboration:
Work closely with credit, training, franchise sales, operations teams to streamline processes, ensuring franchisees receive a consistent experience.
Support project communication across departments to keep all teams informed and aligned with project goals and upcoming openings.
Ensure all necessary legal, compliance, and brand & operational standards are met.
Process Improvement:
Identify opportunities for improvement in the franchise renewal process, implementing best practices to increase efficiency.
Maintain franchise documentation, including training materials, SOPs, and project management templates.
Market Analysis, & Vendor Management:
Manage vendors Conduct research to assess potential franchise start-up improvement to improve the new franchisees experience.
Analyze franchise performance data to identify trends and areas for improvement.
Risk Management:
Proactively identify potential project risks and implement mitigation strategies.
Address and resolve any issues that arise during the project lifecycle, ensuring minimal impact on project timelines and franchisee satisfaction.

Additional Qualifications/Responsibilities
Qualifications:

Bachelor’s degree in business, project management, or another related field. (preferred)
2+ years of experience in project management, business development, or franchising.
PMP or similar project management certification is a plus.
Strong knowledge of franchise operations and legal requirements.
Excellent organizational, multitasking, and problem-solving skills.
Ability to work independently and with cross-functional teams.
Proficiency in project management tools (e.g., Asana, Microsoft Project, etc.) and CRM systems.