Job Description: -
Counter (Primary Responsibility)
Attend to walk-in customers, be it
General Enquiries
Repairs (First-Level Check)
Products(s) Viewing & Introduction
Showroom Sales
Shell Escape Redemption
Receiving inbound and making outbound calls.
Showroom maintenance (house-cleaning etc.)
Administrative works (paper works etc.) related to counter and showroom
Follow-up on customers’ & dealers’ repair sets
Assist Call Centre when called upon.
Liaise and work with inter-department(s) colleagues, to ensure commitment to our valued customer is fulfilled.
Call Centre (Secondary Responsibility)
Receiving inbound and making outbound calls.
Administrative works (paper works etc.)
Assist to handle enquires from our Business WhatsApp
Liaise and work with inter-department(s) colleagues, to ensure commitment to our valued customer is fulfilled.
Requirement: -
A ‘ready to serve’ mentality and a ‘willingness to serve’ heart
5 days’ work week (require to rotate once a month to manage our Business WhatsApp on Saturday from 0900hrs to 1300hrs) working from home
Preferably two years of working experience in similar field
Able to communicate / written with English and Mandarin in order to assist Mandarin speaking clients on their queries and concerns.
Self-motivated, team player and able to work independently with minimum supervision.