Customer Support and Developer Location: Canada – Toronto or Greater Toronto Area Full time; Mostly Remote; Scheduled Weekly Hours: 37.5 Customer Support and Professional Services: The Customer Support Analyst will be responsible for supporting the day-to-day processes of the Software Support Center, including but not limited to call coverage, responding to emails, live chat, troubleshooting, and other escalated client issues. The Professional Services Representative / Specialist will work within a fast-paced, service-oriented, and results-driven environment. The successful candidate will be a strong communicator who is action-oriented, one who has worked on implementations and integrations, delivered training and will collaborate with colleagues in all areas of our business to help ensure our clients’ needs are being fulfilled. Desired Skills: Passionate drive for results and action-oriented Strong interpersonal savvy and customer focus Integrity, humility, and trust Strong communication Process management skills Outstanding time management skills Open-minded, positive attitude and superior problem-solving capabilities Developer: As a software developer your responsibilities include enhancing existing and creating new products and features that allow our systems to scale and move forward with technology in a maintainable manner. By leveraging the technology platform to produce the right technical solution in order to support our business initiatives, a software developer must have a firm understanding of HTML, and the .Net Framework so that the correct approach can be taken for every project. Learn and follow the iWinFDS development practices. You will collaborate closely with various teams (project managers, analysts, dev, support) and wear multiple hats, to ensure we are always delivering value to our customers. This can include the selection of tools and technologies, project planning, ensuring quality control of code produced, stabilization and support of production systems, and elaboration of potential features and business requests. Furthermore, you must have the ability to work on multiple projects; patience; flexibility and an ability to handle pressure; excellent organizational skills; excellent written and oral communication skills; strong interpersonal and team relationship skills; strong sense of ownership and responsibility for quality of work performed; and the ability to maintain a high degree of confidentiality concerning development projects. Qualifications: 5+ years of development experience with .NET technologies and HTML5 Knowledge and experience with MS Azure Strong knowledge and understanding of relational databases (MS SQL, MySQL, etc.) would be an asset 3+ years of development experience with Pvx would be an asset Knowledge of mobile app and website development would be an asset Excellent knowledge of networks and windows services Proficiency with Microsoft Office tools preferred Strong knowledge and practical experience of Web API’s Ability to learn on the fly and master new technology and committed to continuously learning Open-minded, positive attitude and superior problem-solving capabilities Benefits & Perks Competitive Salaries & Variable Compensation Comprehensive Benefits Plans Paid Time Off Flexible Work options We thank all applicants. Only short-listed applicants will be contacted. Please send your resume quoting “Customer Support and Developer” to hr@fooddecisionsoftware.com. Job Type: Full-time Pay: From $70,000.00 per year Additional pay: Bonus pay Benefits: Dental care Extended health care On-site parking Paid time off Wellness program Work from home Schedule: Monday to Friday Education: Secondary School (preferred) Experience: Software development: 3 years (required) Customer service: 3 years (required) Work Location: Hybrid remote in Richmond Hill, ON L4B 1G2