We are helping our client, one of the leading market data technology consultancy, as an IT Service Specialist focusing on incident management and projects. In this role, you will be instrumental in ensuring the operational efficiency of our client's systems through meticulous incident handling and project management.   Responsibilities: Provide Level 1 Service Desk Support across APAC regions Managing the lifecycle of incidents, changes, and service requests, escalating when necessary Leading Start of Day calls and project meetings with teams across regions and clients Monitoring live services, logging activities, and setting up intelligent alerts for our systems Taking ownership of customer-reported issues and ensuring their resolution Actively contributing to the team's continuous development, including updating technical documentation   Experience Required: The ability to thrive in a fast-paced environment with exceptional attention to detail Proficiency with ITSM tools like FreshService and ServiceNow (mandatory) Previous experience in service desk or data center operations is advantageous Familiarity with UNIX/LINUX, scripting, and troubleshooting is a plus 1+ years of professional experience in financial institutions or financial services