Full time (35 hrs/wk), permanent Based Horizons (Reading, Berkshire) with up to 2 days per week working from home Salary circa £26,000 pa plus benefits Applicants are required to submit a current CV, cover letter or email, and a Recruitment Check Form which can be found on our website. We are looking for an enthusiastic and motivated individual to join our busy and fast-paced Technology team within our specialist, predominately online University. You will manage and support IT systems across the University, providing an excellent service for all students and staff. This is a great opportunity for someone looking to further their career, develop their skillset, and grow their technical knowledge. Your accountabilities and responsibilities include: Manage incoming incidents and service requests in line with the SLA. Update customers throughout the lifecycle of their service ticket. Follow technology procedures for setting up new starters, arranging changes, and managing leavers. Collaborate both within and outside of the team. Our main requirements: GCSE Maths and English Grade C/4 or above. Previous experience in a similar/technical support role for Windows and Mac operating systems. Customer service and communication skills, with the ability to support users at all levels. An understanding of the configuration of hardware; laptops and peripherals including printers. Troubleshooting ability and keenness to learn. At University of the Built Environment we expect employees to demonstrate our values: Passion, Integrity, Excellence and Support. Student satisfaction and success are our main drivers, and our people consistently report high levels of employee engagement; your contribution will be valued should you join us. We are a long-standing and leading provider of supported online education with a long-term ambition to be the worlds most sustainable university. Wellbeing and work-life balance are a priority for us, with flexible working arrangements and a generous holiday allowance amongst some of our key employee benefits. For the full job specification and contact details please go to the Work for us > current vacancies page of our website. TO APPLY: Please send your CV, covering letter/email, and Recruitment Check Form to the Recruitment email addressby no later than Tuesday 15 July 2025 at 17:00. EQUALITY, DIVERSITY, AND INCLUSION We champion equality, diversity, and inclusion in our workforce. We celebrate diversity and the strengths it brings to our staff body, our student community and our Board of Trustees, recognising that people are key to our success. Our aim is to attract, develop and retain a diverse workforce, therefore we welcome and encourage applications from all backgrounds.