Overview: Provide leadership, support, and strategic direction for clinical laboratory information systems, connectivity, and supporting platforms Responsibilities: Lead technology execution and implementations for key clients ensuring seamless delivery of IT services Work with various development teams and product managers in the development and administration of the departmental budget and new enhancement requests Works together with software developers, business stakeholders, and supporting resources to plan and execute projects Foster strong client relationships and drive key technology solutions Act as primary liaison for strategic clients Manage escalations and monitor system performance with a proactive approach Delegates tasks to, organizes, mentors and motivates a team of developers, specialists, and connectivity resources Fosters a culture of continuous improvement in all areas of technology and instills the principles of this culture Review of the product architectural design, requirements specifications, and test specifications Determine and/or approve estimates for development tasks Technical assessment of the impact of any changes to product requirements Provision of day-to-day technical guidance to other members of the project team Alert the Development Lead and Project Manager to any issues that may cause variance to the project schedule and require remedial action to be taken Highlight, review and mitigate technical risks Provide the project team with support and guidance on project specific processes, procedures, tools, and techniques Contribute to the continued improvement of the organization’s development procedures by looking for opportunities for improvement and implementing solutions Resolution of technical issues in conjunction with team members Identification of technology training requirements Steward of process improvement initiatives Carry out supervisory responsibilities in accordance with the organization’s polices and applicable laws Responsible for interviewing potential candidates, hiring, training, oversight of daily activities and performance appraisals of his/her employees Qualifications: Education Required: BS/BA degree in Computer Science/Information Systems or related field including MLT, MT Required Technical Training & Professional Licensing: Minimum of 5 years of analyst experience including at least 1-2 years of project management or direct management related activities Desirable: Experience working within the medical laboratory industry, hospitals, or healthcare clinic environment Desirable: Experience with Six Sigma and/or CMMi principles and processes Preferred: Supervisory experience Preferred Work Experience: Demonstrate how you’ve leveraged Customer Experience processes to act as an advocate for customers At least 5 years of experience working with Laboratory Information Systems or other related systems Experience in coaching, mentoring and/or training other team members Minimum 3 years of people leader experience Knowledge: Customer Experience Management Laboratory operations workflow Design Thinking Business/Digital Analysis Agile Healthcare, clinical lab, or related industry knowledge Skills: Change management Strong analytical and critical thinking skills Beyond the typical communications skills, an ability to tell a story is a must have “what does the data tell us?” Ability to build strong and trusted relationships Collaborate with others for optimal results Ability to work independently and drive for results Business process mapping (BPM) skills beneficial Travel: 10-20% domestic Competencies: Demonstrating flexibility with respect to changing end user business needs The ability and willingness to see things in an open minded way and examine an idea or concept from as many angles as possible The ability and willingness to take ownership of work activities and ensure that they are completed in an accurate, efficient and timely manner The ability and willingness to recognize assignments or tasks that need to be completed to seek out additional assignments or tasks and to help others The ability to communicate information clearly and concisely with project leadership and subject matter experts EEO: Equal Opportunity Employer: Race/Color/Sex/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Vets