Partior, the blockchain-based fintech for clearing and settlement, is redefining the way value moves globally. Founded in 2021, Partior is an independent company that grew from the Project Ubin collaboration backed by the Monetary Authority of Singapore, and is focused on addressing the operating inefficiencies experienced by industry players, including settlement delays, limited transaction transparency and high operating costs, and facilitating the movement of liquidity for financial institutions and their customers. Its network offers real-time, cross-border multi-currency payments, and Payments versus Payments (PvP) settlement. Additionally, it is exploring new services including Intra-day swaps, Delivery versus Payments (DvP) settlement and enterprise solutions. Why Join Us? Partior is a leading fintech company pioneering innovations in the financial technology sector. We specialize in creating transformative solutions that drive efficiency, security, and transparency within the financial industry. Be part of a team that's shaping the future of financial technology! Partior is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. What We’re Looking For Has a Bachelor’s/Master’s degree in computer science, engineering, or equivalent industry experience. Strong software engineering fundamentals 5-10 years of relevant experience in technical customer support (voice and email), with a strong customer interaction experience. Experience in supporting or implementations of applications in a cloud services environment - Amazon Web Services Google Cloud or Azure Excellent debugging, troubleshooting, and problem solving skills Proficient in one of the following: Java, Go, Javascript., Shell Script Working knowledge of following: SQL, Java related technologies, Scheduling Jobs, Splunk Familiar in IT Service Management Policies, Process Design and Development and applies Lean concepts as well as industry process best practices such as COBIT and ITIL Knowledge or experience in documenting business and functional requirements, processes, and interfaces Working knowledge in documenting processes and interfaces using common tools such as JIRA, Confluence, Global Service Desk and other reporting tools Preferred Requirements: AWS, GCP, Azure and ITIL certification is a plus Blockchain experience in a startup environment Familiarity with container technologies/tools such as Kubernetes and Docker Project Management skills and experience. Experience within a production support role or service management preferably in the banking sector or within a large corporation Experience in payment industry or transaction banking and understanding of ISO20022 and SWIFT standards Key Responsibilities Employ exceptional problem-solving skills, with the ability to see and solve issues before they affect business productivity Troubleshoot incidents, identify root cause, fix and document problems, and implement preventive measures Manage cloud environments in accordance with company security guidelines Work in tandem with our engineering team to identify and implement the most optimal cloud-based solutions for the company Define and document best practices and strategies regarding application deployment and infrastructure maintenance Proven ability to collaborate with multi-disciplinary teams of business analysts, developers, data scientists, and subject matter experts Run monitoring reports for usage, performance, and/or availability. Work with relevant business & technology group/units to comply with the Incident and Problem Management processes and procedures, to facilitate and improve incident recognition, logging, assignment, tracking, status notification, escalation, documentation, and management reporting. Participate in incident resolution calls to facilitate incident determination, recovery, and resolution. Timely incident recognition, logging, assignment, and resolution (or bypass/temporary resolution where permanent resolution within the allotted timeframe is not feasible) with proper documentation. Participate in the standard Post-mortem (Root cause analysis) process to ensure no repeat of any technology incidents with known root cause. Responsible to manage SLAS and target times for incidents and problem tickets Assist with Service improvement activities thereby ensuring the highest level of service is provided to our customers Preferable Individual qualities Solution-driven: Practical and resourceful. Hands-on; willing and able to assist with ad-hoc requests from other teams. Has learning agility to keep abreast of latest technology Team player and works well in a team that values open communication Excellent communication skills (written and verbal)