Clearance Level Must Be Able to Obtain: Public Trust
Potential for Remote Work: Yes
Description
The SAIC T-Cloud Service Desk, based out of Oak Ridge, Tennessee, currently has an opening for the position of Service Desk Associate. Our Service Desk serves as first point of contact for the Treasury Cloud environment, ensuring 24 by 7 support is available for customers. Account lifecycle, priority incident management, direct engagement with customers in support of their AWS, Azure, or OCI deployments will be the focus of agents working this desk.
Qualifications
Required:
BS and 1 year experience
Ability to pass Public Trust background check requiring U.S. Citizenship
Minimum 1 year of technical support experience in a call center environment
Proven hardware/software troubleshooting experience with ability to think and troubleshoot logically and act decisively in critical situations
Proven experience providing effective and professional communication, addressing moderately complex technical issues, ideas, and results via telephone, email, and chat
Demonstrated commitment and ability to provide excellent customer service and ability to collaborate effectively and get along with teammates
Proficiency using and supporting common corporate applications, browsers, networks, VPN/remote access, and antivirus software
Interpersonal skills with excellent written and oral communications, including ability to document work performed clearly and accurately in electronic ticketing system
Solid understanding of IT concepts/practices and comprehensive knowledge of cloud compute.
Experience using Microsoft Office and Windows 10 OS in an enterprise environment
Experience with account administration and password resets in a Microsoft Active Directory environment
Ability to handle majority of requests without additional assistance, following established procedures and using available knowledge base and support tools provided to follow issues through to a proper resolution.
Teleworking capability required (must have home work space, high-speed Internet, and compatible Windows computer).
Target salary range: Up to $40,000. The estimate displayed represents the typical salary range for this position based on experience and other factors.
SAIC accepts applications on an ongoing basis and there is no deadline.
Covid Policy: SAIC does not require COVID-19 vaccinations or boosters. Customer site vaccination requirements must be followed when work is performed at a customer site.
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