Job DescriptionJob Description Service Desk Representative Position Type: Contract (6 months) Location: Remote (from USA) Training: 2 weeks provided Schedules: Monday - Friday (One opening per shift) 7:00 AM - 4:00 PM MST 10:00 AM - 7:00 PM MST Compensation: $20/hour About the Role We are looking for an experienced Service Desk Representatives to join our dynamic team and provide technical support to corporate users. This role is not just a triage desk—our team is responsible for issue resolution, troubleshooting, and support for OS, software, hardware, and connectivity issues. Successful candidates will have the opportunity for contract extensions and potential conversion to full-time employment based on performance and skill development. Key Responsibilities Serve as the first point of contact for employee technical support via calls, chat, email, and remote assistance. Analyze and troubleshoot customer issues using technical skills, knowledge base, and historical records. Perform analysis, triage, and escalation to Tier 2 support teams when necessary. Fulfill service requests in line with organizational Service Level Agreements (SLAs). Clearly document issue descriptions and troubleshooting steps for escalation and audit purposes. Collaborate with Technology teams to resolve issues and improve the user experience. Ensure compliance with cybersecurity best practices and access management protocols. Stay current with emerging technologies to provide efficient support solutions. Required Skills & Qualifications ✅ Technical Knowledge (Intermediate Level): Troubleshooting Windows OS, built-in applications, and iOS mobile devices. Microsoft Active Directory/GPO and networking protocols (DHCP, DNS, etc.). Cybersecurity fundamentals, identity and access management best practices. Conferencing audio/visual solutions and VoIP technologies. Strong problem-solving skills with a desire to learn and expand technical expertise. ✅ Soft Skills: Strong aptitude for learning new systems and processes. Excellent customer service and communication skills. Ability to work with a diverse audience and communicate technical information effectively. Preferred Qualifications (Not Required, but a Plus!) CompTIA certification | Google Workspace experience. Intermediate knowledge of Chrome OS and Mac OS. Experience providing remote technical support via phone and chat. Experience working with Single Sign-On (SSO) systems. Familiarity with corporate GSuite environments. Apply today to join a growing team that values integrity, curiosity, and human-centered support! Company DescriptionOur promise is simple. DAHL has proven year after year that we are flexible, consistent and easy to work with, which is why our clients and consultants have stayed with us, and we've continued to grow throughout the years. Our clients know they can depend on our efforts, as we hold their priorities in high regard. We genuinely care about each and every relationship and promise to work with the utmost of respect, integrity and high energy, as we continually strive to build long-term relationships.Company DescriptionOur promise is simple. DAHL has proven year after year that we are flexible, consistent and easy to work with, which is why our clients and consultants have stayed with us, and we've continued to grow throughout the years.\r\n \r\nOur clients know they can depend on our efforts, as we hold their priorities in high regard. We genuinely care about each and every relationship and promise to work with the utmost of respect, integrity and high energy, as we continually strive to build long-term relationships.