Job Description *Due to strict security clearance requirements, regrettably we can only consider applicants that have lived in the UK for 5 consecutive years or more* The role will be working within a newly formed 2nd line support team, with responsibility for resolving incidents raised by customers, via the NEC SWS Service Desk, and Portal, for bio-metric products such as Neoface Watch. You will be joining a wider support family across many NEC SWS Public Safety products, who all have strong technical backgrounds whether they have come from former roles in development, end user support or software implementation disciplines. About the role: Provide software application support; Undertake customer implementations when required; Perform customer training; Own and undertake the investigation of complex application incidents; Recreate scenarios on internal test environments to provide evidence of defects; Identify and document workarounds; Work within contractual SLAs; Work to ITIL aligned support process procedures; Work closely with other NEC SWS Teams and 3rd parties; Participate in an Out of Hours on call rota.