Overview: Planview has one mission: to build the future of connected work, from ideas to impact. As the global leader in work and resource management, Planview helps organizations accelerate the achievement of what matters most, supporting our customers from need to speed, from passion to progress, and from overhead to optimization. We provide the industry’s most comprehensive solutions designed for strategic planning, portfolio and resource management, Lean and Agile delivery, product portfolio management, capability, and technology management (enterprise architecture), innovation management, and collaborative work and project management. Our connected platform of solutions underpins the business and digital transformations of more than 4,500 customers globally, including 59 of the Fortune 100. At Planview, our people connections drive our innovation and success. Our global team of 1400+ work remotely and across our offices including Austin, Vancouver, Hod Hasharon, Bangalore, Sydney, and Stockholm. We’re proud of our world-class, connected culture built on our shared values, that supports our teams to be successful from anywhere. Learn more about our portfolio at planview.com, and connect with us on LinkedIn, Instagram, and X. #LI-CG1 #LI-Hybrid Responsibilities: Acting as a Tier3 support escalation team member, investigating and solving customer issues. Performing case analysis Reproducing customer issues Triage support tickets Creating dev tickets Providing root cause analysis Working closely with tier I/II support engineers, other teams in the R&D organization, and managed services / operations teams to quickly and effectively resolve customer issues. Prioritizing customer issues according to their business priority. Representing the Engineering organization towards customers during escalation processes. Acting as the technical leader: mentoring fellow engineers and employing technical expertise in driving decisions. Build and influence both engineering and support processes. Understanding business requirements and converting them into ticket / issue resolution. Qualifications: Mandatory 5+ years' experience as a Developer, a Test Engineer or T3/T4 escalation engineer in a product development organization Significant experience with enterprise software. Experience with SaaS applications. Oracle DB and SQL familiarity and experience an advantage Demonstrated ability to work in a high pace environment Ability to communicate a negative answer (i.e. to a customer) in an effective manner. Excellent interpersonal, communication and networking skills. A degree in computer science or related fields is a strong advantage. Outstanding communication skills. Ability to learn a high complex system in a short timeframe. Problems solving – understanding what the customer needs (not what he wants) and providing a good-enough solution. A degree in computer science or related fields is a strong advantage. Outstanding communication skills. Ability to learn a high complex system in a short timeframe. Problems solving – understanding what the customer needs (not what he wants) and providing a good-enough solution