Job Description: We are looking for a senior customer-focused and enthusiastic Infrastructure Support Specialist to work as part of our team, with a genuine interest in solving peoples IT issues and empathetic to customer needs and requirements. The applicant should be technically competent, possess good written and verbal communication skills and be willing to mentor juniors in role and guide wider IT Support teams. Please note this role is based on-site in Aldermaston. Behaviours Champion teamwork and knowledge sharing Collaborate with other technical leads and promote integration Be professional, positive and have an aptitude of solving problems and delivering service improvement Be politically savvy and understand the stresses and priorities of our customers Have integrity, initiative, and focus. Meet deadlines. Deliver work on time or communicate that you're not on target Demonstrate good organisational skills, reliability, and conscientiousness Able to work under pressure and use your own initiative Working out of core hours to meet customer requirements as overtime The candidate must be prepared to work on a nuclear licensed site & obtain DV clearance To provide a high level of customer service at all times, ensuring the customer is kept updated throughout the life cycle of the call. The engineer will be responsible for the managed refurbishment of PC's across all sites and all Networks at AWE up to and including Top secret. To execute last minute requests for work in the highest profile locations for VIP's To Manage a 180+ Conference rooms with the latest Audio Visual equipment installed to ensure patching and serviceability. Liaising with specialist suppliers to resolve faults and customers to design requirements. Be technically competent, Including remote and manual software installation and OS software deployment. Applying firmware updates, software patches and updates to achieve optimum product functionality. The engineer will carry out Software version customization, testing services and technical support. The engineer will show professionalism and initiative when dealing with technical issues that may involve several HP & onsite customer teams. Have good network troubleshooting knowledge. Use admin capabilities to apply fixes to get the customer up and running Attend high profile meetings to fix ad-hoc requests. Do assurance visits before high profile meetings to ensure equipment will work as expected on the day The engineer will be able to work in a timely and organised manner in conjunction with high profile project plans to deliver new services. Will be able to provide problem diagnosis to management coherently and recommend possible resolutions. The engineer will have strong interpersonal skills and high level of understanding the customer's needs. To demonstrate initiative and ability to resolve customer problems under pressure in a fast-paced environment whilst remaining calm. The engineer will carry out any other duty in relation to the delivery of the contract as required by the Service Line lead. Essential Skills Professional verbal and written communication skills Excellent customer service skills Good knowledge of EUWS support models and best practices Hardware break/fix support of HP and Lenovo desktops and laptops Knowledge of all Microsoft operating systems and bespoke setups Working knowledge of PC and peripheral hardware Knowledge of MOD security classifications and guidelines Full UK Driving Licence Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here .