Our client is a leader in aviation technology, and they're all about boosting operational efficiency, safety and performance, on a global scale. They thrive on team collaboration, innovation, and delivering excellence every day.

A Subject Matter Expert (SME) who delivers hands-on support for customer locations. This role requires in-depth knowledge of both software and hardware configurations of physical systems, along with a high level of proficiency in the company's software solutions.

Key Responsibilities

• Good written, and presentation skills.
• Excellent verbal communication skills with the ability to support users of varying levels of proficiency.
• Proven relevant experience working in technical ICT.
• Experience of installing and setting up computer hardware, networks, domain accounts, and of troubleshooting and rectifying user and hardware issues.
• Proficiency with Windows Operating Systems - both desktop (Windows 10/11) and server (Server 2016/2018) - Experience with virtualisation products such as VMware and Hyper-V.
• Understanding of the configuration and operation of server and networking infrastructure.
• Good understanding of hardware and software specifications.
• Ability to travel to Customer sites within the UK and overseas.

Experience

• A good standard of education within IT and experience in an IT-based environment.
• IT professional qualification (desirable).
• Experience and understanding of ICT issues - knowledge of operating systems, software, data management techniques, enabling the appraisal of software packages and related hardware and services.
• Experience in cable dressing, management, termination and cable limitations.
• Basic civil engineering skills.
• Experience in a customer-facing role.
• Experience of dealing with internal departments of mixed disciplines and personnel at all levels.
• Ability to manage time and work to tight deadlines.

What's In It For You:

• A collaborative and inclusive work culture where your ideas matter.
• A competitive salary and benefits package.
• Hybrid/Flexible working options.
• Health insurance and a strong pension plan.
• International Travel - including Dubai, Singapore, Europe.

Salary & Info:

• The role is hybrid, 3 days a week onsite in Bournemouth.
• £40,000 - £42,000 + Benefits

Ready to take off?

Spectrum IT Recruitment (South) Limited is acting as an Employment Agency in relation to this vacancy.