Product Manager/Customer Experience Manager for a US Based Remote position. This is a remote position. They are looking for someone with Software sales experience here. Please see the "basic qualifications" below. This is the minimum requirement. Please let me know if you have any resources.

Product Manager/Customer Experience Manager job# 25-05306

Location: 100% Remote

Basic Qualifications:

• 5+ years of experience in software sales, preferably in the logistics, supply chain, or SaaS industry.
• 5+ years of experience in upselling and cross-selling software products or platforms, ideally in a B2B setting.
• 5+ years of experience with Supply Chain visibility platforms and familiarity with Post Sales logistics solutions.
• 5+ years of experience working in a Product Manager capacity in a software development-based enterprise environment.
• 5+ years of creating product objectives that align to company strategy. You must be able to consume Objectives and Key Results (OKRs) and other forms of broad strategic themes.
• 5+ years of experience creating epics, problem statements, and features.
• 5+ years of decomposing features into user stories for software products.
• 5+ years creating and maintaining a product metrics artifact.
• 5+ years establishing goals and objectives for your Product that align to business unit
• strategy.
• 5+ years of experience using one or more of the following Agile Lifecycle Management tools (Jira, ADO, etc.,) to create features, stories, and roadmaps.

Preferred Skills:

• Bachelor's degree or equivalent combination of education and work experience.
• Scrum Master or Product Owner Certification.
• Experience translating product strategy into a well-planned, well-maintained, and
• prioritized product roadmap.
• Capable of thriving in a fast-paced, dynamic environment where priorities shift on a
• regular basis.
• Ability and willingness to travel up to 25% of the time.

Key Responsibilities:
1. Platform Analysis & Comparison:
Conduct detailed analysis of current legacy visibility platforms and present the superior features and benefits of the new Supply Chain Visibility Platform. Highlight the unique value propositions of the new platform, emphasizing how it addresses customer pain points and enhances visibility for placing orders, searching for inventory, and viewing orders.
2. Upsell and Expand Relationships:
Engage with UPS Post Sales customers to promote the latest visibility platform and demonstrate its enhanced capabilities.
Develop strategies to upsell and cross-sell within existing customer accounts by identifying additional business needs and aligning them with platform features.
3. Product Demonstration and Feedback Collection:
Deliver engaging and informative product demos to potential and existing customers, clearly showcasing the platform's functionality and benefits. Gather customer feedback during and after demos, ensuring key insights are captured and communicated to the Product Management team for future product improvements.
4. Pricing and Negotiation:
Ensure the customer fully understands the pricing structure and value of the Supply Chain platform.
5. Success Planning & Customer Roadmap:
Work closely with the customer to develop a Success Plan and a roadmap for their transition from the legacy visibility platform to the new platform. Outline key milestones, timelines, and resources required to ensure a successful migration.
6. Customer Onboarding and Training:
Lead and execute comprehensive onboarding plans to ensure that customers are set up for success from day one of their platform use.
Provide hands-on training to end users, empowering them to fully leverage the capabilities of the new visibility platform to improve supply chain visibility and operational efficiency.
7. Cross-functional Collaboration:
Work closely with Product Managers and Product Owners to ensure customer feedback is incorporated into ongoing product development.
Collaborate with Operations, Software Engineering, and Support Teams to address any technical challenges or customer concerns that may arise during the onboarding phase.
8. Self-Organization and Decision Making:
Take initiative to independently manage your onboarding pipeline, prioritize tasks, and make informed decisions to drive customer success and meet target dates. Demonstrate an ability to self-organize, work with minimal supervision, and make critical decisions that align with business goals and customer needs.

Thanks & Regards

Arun Kumar

Sr. Recruiter

Email: Arun@stellentit.com