Description Position at Moneycorp AUDIT TRAIL Date prepared: June 2025 Accountability Collaboration Determination Integrity Recognition ROLE PROFILE JOB TITLE: Product Owner REPORTS TO: Digital Platform Team Lead DIVISION: Moneycorp Shared Services DEPARTMENT: Product and Technology COMPANY: Moneycorp ROLE PURPOSE: This role is responsible for driving the successful delivery of customer-focused products by bridging business needs with technical execution. Acting as a key liaison between stakeholders, clients, and development teams, the role combines product ownership, business analysis and project scoping to define requirements, manage delivery and ensure measurable outcomes. It champions continuous improvement, supports governance and reporting, and contributes to the overall growth and effectiveness of the Product function. sROLE REQUIREMENTS Please note your job and role title may be changed subject to operational requirements. Key Key Activities / Decision Areas Accountabilities › Liaise with internal and external stakeholders (third parties, clients) to define client or business needs and product development objectives. › › Be a customer advocate throughout the demand and development processes. Proactively seek to understand the business and technology domain and environment to inform requirements and decision making. › › › › › › › Identify opportunities for improvements to the product. Product ownership Identify and triage issues requiring resolution to deliver the product or enhancement. Influence others or take actions necessary to meet product launch objectives. Contribute to the development of the Product function and other team members. Work with stakeholders to define and measure product success metrics. Work with Product, Sales and Marketing to support value proposition definition. Provide SME support in line with Product Management or Stakeholders agreement. › › › › › Work with stakeholders from all business units as well as third party companies to define and document business processes and software requirements. Support business users and management in optimizing the scope, benefits and risks of proposed projects. Lead scoping workshops with business and technical teams and document and seek sign off on agreed scope. Lead the high-level estimation workshops with the technical teams and communicate options for delivery. Project scoping and estimation Support resource management and costing assessments alongside the Portfolio Manager, Delivery Manager, Project Manager or Finance team. › › Assist tech management and business stakeholders with internal governance steps. Work closely with the key stakeholders to define function and non-functional requirements and solutions. › › › › › Ensure high-quality detail-focused business requirements and user stories are documented and signed off by the business sponsors. Maintain, refine and prioritise the short-term product roadmap and backlog of features with stakeholder input. Drive requirements through the development process providing clarifications or resolving problems that might arise. Maintain the business standards for business analysis and overall product solutioning and design. Business analysis and requirements Work with and support other members of the Product team. › › Act as the liaison between the development team and stakeholders. Manage and prioritise development backlogs by user story/bug tracking activities; resolving problems and recommending actions. › › › Triage issues raised in development and production. Work with the team to ensure that deadlines are met and scope is adhered to. Identify risks, issues and dependencies, log them appropriately and appropriate action to minimise the impact on the project. Development and delivery › › › Escalate key risks or roadblocks for support to resolve them. Identify scope for change and analyse the impact and risk of change requests. Ensure change requests to project scope go through the defined authorisation process prior to implementation, including re-estimation, re-costing, and approval. › › Organise and lead showcases with business stakeholders and UAT. Conduct or provide input into post launch review. › › Achieve activity targets set by your line manager. Develop project plan (in conjunction with the Product / Program Manager / Business owner - where applicable) for product delivery and launch Working to targets Objection handling › › Carry out needs analysis and effectively probe and question intelligently to gauge interest and the potential level of business. Handle objections; pre-empt them, identify solutions, communicate effectively and deliver to overcome them. › › Complete relevant reports from meetings with key decisions, actions and next steps. Perform appropriate handover at the end of the product development process. Ensuring that all information is up to date › › Compile activity reports covering outcomes/delivered milestones, upcoming priorities and actions and next steps to stakeholders. Provide updates to tech management for regular reporting. Reporting PERSON SPECIFICATION Skills, Qualifications and Experience relevant to the Role Knowledge and Experience: › › › Experience with Agile project delivery Knowledge of IT systems, business processes and product development processes Experience in a financial services organisation preferable Skills: › › › › › › Excellent communication skills Strong organisational skills Flexible and able to work in a highly pressurised environment Able to communicate with stakeholders at all levels, including Board level Good decision making and problem solving skills Proven ability to work autonomously and as part of a team Personal Attributes: › › › › › › › › › › Approachable and personable Personal drive Determined and persistent Self-motivated Adaptable and flexible Professional Team player Calm and confident Proactive and tenacious Target driven KEY COMPETENCIES 1. Leading & Deciding Takes responsibility for actions, projects and people; takes initiative and works under own direction; initiates and generates activity and introduces changes into work processes; makes quick, clear decisions which may include tough choices or considered risks. Deciding and Initiating action 2. Analysing and Interpreting Writing and Reporting Writes convincingly; writes clearly succinctly and correctly; avoids the unnecessary use of jargon or complicated language; writes in a well-structured and logical way; structures information to meet the needs and understanding of the intended audience. Applies specialist and detailed technical expertise; uses technology to achieve work objectives; develops job knowledge and expertise (theoretical and practical) through continual professional development; demonstrates an understanding of different organisational departments and functions. Applying Expertise and Technology Analyses numerical data and all other sources of information, to break them into component parts, patterns and relationships; probes for further information or greater understanding of a problem; makes rational judgements from the available information and analysis; demonstrates an understanding of how one issue may be part of a much larger system. Analysing 3. Organising and Executing Planning and Organising Sets clearly defined objectives; plans activities and projects well in advance; takes account of possible changing circumstances; identifies and organises resources needed to accomplish tasks; manages time effectively; monitors performance against deadlines and milestones. Focuses on internal/external customer needs and satisfaction; sets high standards for quality and quantity; monitors and maintains quality and productivity; works in a systematic, methodical and orderly way; consistently achieves project goals Delivering Results and Meeting Customer Expectations Appropriately follows instructions from others without unnecessarily challenging authority; follows procedures and policies; keeps to schedules; arrives punctually for work and meetings; demonstrates commitment to the organisation; complies with legal obligations and safety requirements of the role. Following instructions and procedures 4. Adapting and Coping Adapts to changing circumstances; tolerates ambiguity; accepts new ideas and change initiatives; adapts interpersonal style to suit different people or situations; shows an interest in new experiences Adapting and Responding to Change Maintains a positive outlook at work; works productively in a pressurised environment; keeps emotions under control during difficult situations; handles criticism well and learns from it; balances the demands of a work life and personal life. Coping with Pressures and setbacks 5. Creating and Conceptualising Rapidly learns new tasks and commits information to memory quickly; demonstrates an immediate understanding of newly presented information; gathers comprehensive information to support decision making; encourages an organisational learning approach (i.e. learns from successes and failures and seeks staff and customer feedback) Learning and Researching Produces new ideas, approaches, or insights; creates innovative products or designs; produces a range of solutions to problems Creating and Innovating Works strategically to realise organisational goals; sets and develops strategies; identifies, develops positive and compelling visions of the organisations future potential; takes account of a wide range of issues across, and related to, the organisation. Formulating Strategies and Concepts 6. Supporting and Co-operating Working with People Shows respect for the views and contributions of other team members; shows empathy; listens, supports and cares for others; consults others and shares information and expertise with them; builds team spirit and reconciles conflict; adapts to the team and fits in well. Upholds ethics and values; demonstrates integrity; promotes and defends equal opportunities, builds diverse teams; encourages organisational and individual responsibility towards the community and the environment. Adhering to principles and values 7. Enterprising and Performing Accepts and tackles demanding goals with enthusiasm; works hard and puts in longer hours Achieving Personal Work goals when it is necessary; seeks progression to roles of increased responsibility and influence; and Objectives identifies own development needs and makes use of developmental or training opportunities. Entrepreneurial and Commercial Thinking Keeps up to date with competitor information and market trends; identifies business opportunities for the organisation; maintains awareness of developments in the organisational structure and politics; demonstrates financial awareness; controls costs and thinks in terms of profit, loss and added value. Location and Hours of Work You may be required to work at home or from any of the Company’s offices. › › › › Victoria, London 40 hours per week, Monday to Friday between 8:30 and 5:30pm As per our flexible working policy, you would be expected to be in the office at least 3 days per week Flexibility required in line with business needs Please note that this job description does not form part of your employment contract. The Company can modify your job duties or amend this job description at any time.