Overview: We’re looking for a talented and driven System Programmer II to join our testing and automation team and help reshape the way we work through innovative RPA solutions. In this role, you’ll analyze existing business processes, collaborate with cross-functional teams, and identify opportunities to streamline repetitive, rule-based tasks using cutting-edge automation tools. You'll be hands-on in designing, developing, and deploying bots that mimic human actions, reducing errors and increasing efficiency across the organization. This is a unique opportunity to combine technical expertise with creative problem-solving, making a real impact by freeing up valuable human time for more strategic work. If you're passionate about automation, system design, and building smarter workflows, we’d love to hear from you! This role does not have supervisory responsibilities. Responsibilities: Works with Plan customers and internal teams to review and clarify test plans, testing, and construction results Implements system enhancements and fixes to maximize our processing system's (NPS) performance Applies sound judgment, and discretion in developing and designing computerized information systems solutions for business problems to meet expanding or changing business requirements Codes changes in accordance with the technical design documentation and coding standards. Provides peer reviews and walkthroughs of system enhancements Participates in quality assurance and code reviews Tests output against requirements to ensure the program functions as specified by the customer Promotes code into appropriate systems while validating and monitoring the output to ensure the code works per requirements Provides support of both model office and production environments Researches and resolves model office and production issues so claims can be paid accurately and timely Maintains technical design documentation for quality control purposes Manages CSR workload by reviewing assigned CSRs to improve timely delivery and to, prevent aging Generates ad hoc reports for the Plan customers to support research and analysis, recovery efforts, and post-implementation check out of system enhancements Performs other duties as assigned by manager or team lead Qualifications: Required Knowledge, Skills, and Abilities: Knowledge and capabilities in use of mainframe and/or mid-tier applications programming and file utilities Knowledge of software development standards, coding standards and best practices Demonstrates understanding in functional areas and the information technology associated with those areas Working knowledge of business software applications Knowledge of all phases of system development life cycles Very strong conceptual, analytical, and problem solving skills are critical Excellent time management skills in supporting a variety of projects in addition to an understanding of the ways in which information technology can be applied within the enterprise Ability to communicate effectively when dealing with internal and external customers and suppliers both in writing and verbally Ability to read and develop application code and macros Ability to deal with people at a variety of levels, internally and externally Ability to provide guidance to customers on simple system enhancements Ability to assess and determine impacts of changes to the system Ability to maintain awareness of state-of-the-art development tools, programming techniques, problem solving techniques and computing equipment Skills in integration with existing applications, systems, API’s and UI/UX screens and applications Skills in monitoring and maintaining RPA tools, infrastructure and technologies Skills in scheduling and monitoring of BOT’s Required Experience: 4 years related experience 4 years of proven experience in RPA developing and implementing technologies and associate testing strategies 4 years of proven experience working with customers and end users Preferred Experience: 4 years of programming experience in Connect IQ, UiPath, Python, Java, or C# to write custom scripts that direct, manage, and enhance the functionality of deployed bots Experience with the NPS or similar base platform (NPS/TPS) Experience with RPA tools, infrastructure, processes, technologies and testing of BOT’s Experience with ConnectIQ, Open Connect, UiPath and other RPA tools Required Training and Education: Bachelor’s degree or equivalent Preferred Certifications: Certified developer in ConnectIQ or UiPath Working Conditions: Location: Home office / Remote Travel: Occasional travel for meetings to the office or other areas Participation in the on call 24/7 support team May require after hours work if a system outage and/or security incident occurs May work occasional weekends Benefits Overview At NASCO, we trust our workforce to be fully remote, working from their home. This benefit offers significant, personalized outcomes for each associate including work/life balance, savings on commuting, work clothing, and increased time to spend on personal activities. Our full benefit package is designed to support the physical, mental, and financial health of our associates. We offer: Physical and Mental Health Benefits Choice of Blue Cross Blue Shield Medical, Dental, and Vision Plans Telehealthcare – for Medical and Behavioral visits Generous PTO with buy/sell options 9 Company holidays, a floating day off, and a day off for volunteering Employee Assistance Program Wellness program - earn insurance discounts or credit towards health-related items Financial Health Benefits 401K Plan with employer matching contributions Company-funded spending/reimbursement accounts to help with out-of-pocket medical expenses Bonus and Recognition programs Tuition Assistance Consultation with financial planner Basic Life & AD&D Insurance, Short and Long-Term Disability Insurance provided, and Supplemental Term Life Insurance is available Group Discount programs - mobile, technology services, etc., to help you save money Other Benefits E-Learning – Comprehensive and current library of e-learning and performance support assets, available on demand and at no cost NASCO is an Equal Opportunity Employer/veterans/disability/race/color/religion/sex/sexual orientation/gender identity/national origin. Must have legal authority to work in the US. We will not accept applicants that use AI when answering the screening questions. Applicants who use AI to answer any questions or to complete their application will not be considered for employment.